Senior Amazon Connect Solutions Architect

Slalom Build; Región Centro; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Slalom Build in Mexico is seeking an experienced Amazon Connect Consultant to join our team as a Senior Consultant. You will design, configure, and optimize contact center solutions that delight customers and drive measurable business outcomes.

You will collaborate with clients and internal specialists to define architectures, implement AWS services, and ensure security and performance while guiding deployments from design through post-go-live support.

Formación

• Experience in designing, implementing, or supporting contact center solutions, including hands-on experience with Amazon Connect and supporting AWS services.
• 2+ years of consulting experience, or equivalent experience working with stakeholders to understand and achieve business goals.
• Familiarity with generative AI concepts and capabilities, especially as related to contact center use cases.
• Proficiency in programming/scripting languages, such as Python/Node.js.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Effective oral and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
• Familiarity with contact center technology features, such as IVR self-service, chat bots, & call analytics.
• Active AWS certifications or ability to achieve relevant certifications upon hire.
• A desire to continually learn new skills and share your knowledge with others.

Responsabilidades

• Collaborate with clients and teammates to define technical designs to meet business objectives.
• Build custom components and/or configure Amazon Connect.
• Execute testing to validate built work product performs as expected and meets security requirements.
• Create, support, and/or utilize DevOps tooling, including infrastructure as code.
• Participate in deployment, cutover, and post-go-live support activities.
• Prepare technical documentation, including architecture and workflow diagrams.
• Work closely with others, including designers, developers, architects, project managers, and business stakeholders, to meet project timeline and quality objectives.
• Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers.
• Support the development of case studies, demos, and training materials.
• Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.

Conocimientos

Amazon Connect

AWS services

Python/Node.js

Consulting

Communication

Herramientas

Amazon Connect

AWS Lex

AWS Lambda

S3

DynamoDB

CloudFormation

Descripción del empleo

Slalom Build in Mexico is seeking an experienced Amazon Connect Consultant to join our team as a Senior Consultant. You will design, configure, and optimize contact center solutions that delight customers and drive measurable business outcomes.

You will collaborate with clients and internal specialists to define architectures, implement AWS services, and ensure security and performance while guiding deployments from design through post-go-live support.