Remote Amazon Connect Engineer: Cloud Contact Center & AI

Avahi; México; Remote; MXN 1,039,681 - 1,386,241; Full time

Benefits offered by this job

Remote work flexibility

Career development opportunities

Innovative and inclusive culture

Job summary

A cloud technology company is looking for an Amazon Connect Engineer based in Mexico. The role involves designing and implementing cloud contact center solutions, leading customer workshops, and integrating Amazon Connect with CRM systems. Candidates should have a minimum of 3 years of experience with Amazon Connect, solid technical communication skills, and familiarity with traditional telephony systems. Avahi offers a remote-first work environment, a commitment to career development, and a focus on diversity and inclusivity.

Qualifications

• 3+ years of experience in Amazon Connect solution design and implementation.
• Track record of conducting customer workshops and solution designs.
• Solid understanding of SIP/PSTN, IVR, and ACD routing.

Responsibilities

• Lead workshops to understand customer contact center needs.
• Design Amazon Connect solutions based on customer requirements.
• Integrate Amazon Connect with CRM systems.

Skills

Amazon Connect implementation

Customer engagement

Technical communication

Traditional telephony

Consulting experience

Education

AWS Solutions Architect – Associate certification

Tools

Amazon Connect Streams API

Salesforce

AWS Lambda

Job description

A cloud technology company is looking for an Amazon Connect Engineer based in Mexico. The role involves designing and implementing cloud contact center solutions, leading customer workshops, and integrating Amazon Connect with CRM systems. Candidates should have a minimum of 3 years of experience with Amazon Connect, solid technical communication skills, and familiarity with traditional telephony systems. Avahi offers a remote-first work environment, a commitment to career development, and a focus on diversity and inclusivity.