Remote Amazon Connect Engineer: Cloud Contact Center & AI
Avahi
14 días+
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Descripción de la vacante
A cloud technology company is looking for an Amazon Connect Engineer based in Mexico. The role involves designing and implementing cloud contact center solutions, leading customer workshops, and integrating Amazon Connect with CRM systems. Candidates should have a minimum of 3 years of experience with Amazon Connect, solid technical communication skills, and familiarity with traditional telephony systems. Avahi offers a remote-first work environment, a commitment to career development, and a focus on diversity and inclusivity.
Formación
- 3+ years of experience in Amazon Connect solution design and implementation.
- Track record of conducting customer workshops and solution designs.
- Solid understanding of SIP/PSTN, IVR, and ACD routing.
Responsabilidades
- Lead workshops to understand customer contact center needs.
- Design Amazon Connect solutions based on customer requirements.
- Integrate Amazon Connect with CRM systems.
Conocimientos
Amazon Connect implementation
Customer engagement
Technical communication
Traditional telephony
Consulting experience
Educación
AWS Solutions Architect – Associate certification
Herramientas
Amazon Connect Streams API
Salesforce
AWS Lambda
Descripción del empleo
A cloud technology company is looking for an Amazon Connect Engineer based in Mexico. The role involves designing and implementing cloud contact center solutions, leading customer workshops, and integrating Amazon Connect with CRM systems. Candidates should have a minimum of 3 years of experience with Amazon Connect, solid technical communication skills, and familiarity with traditional telephony systems. Avahi offers a remote-first work environment, a commitment to career development, and a focus on diversity and inclusivity.
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