Air & Ocean Logistics Operations Lead

CEVA Logistics; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CEVA Logistics in Mexico City is seeking an experienced Air and Ocean Logistics Operator Professional to manage complex shipments and drive operational excellence across air and ocean freight. This role involves coordinating with customers and internal teams to ensure service quality and on-time execution.

You will perform RCA and continuous improvement initiatives, support customer implementations, and mentor junior staff while maintaining strong stakeholder collaboration and data-driven

Qualifications

• 3 to 5 years of experience in Freight Forwarding, Logistics Operations, Customer Service, or Supply Chain.
• Fluent English (C1 level) mandatory for daily interaction with international customers.
• Strong analytical and problem-solving skills.
• Experience managing complex shipments and operational escalations.
• Knowledge of Continuous Improvement methodologies and RCA.
• Ability to coach, mentor, and support team development.

Responsibilities

• Manage complex air and/or ocean freight shipments and operational escalations.
• Ensure timely resolution of issues while maintaining a high level of customer satisfaction.
• Analyze operational performance and identify areas for improvement and optimization.
• Drive process improvement and continuous improvement initiatives.
• Support customer implementations, projects, and operational transitions.
• Conduct Root Cause Analysis (RCA) to identify and address operational challenges.
• Collaborate effectively with internal and external stakeholders to ensure service excellence.
• Provide coaching and mentoring to junior team members.
• Support data-driven decision-making and recommend operational enhancements.
• Contribute to the development and implementation of operational best practices.

Skills

Complex freight forwarding

Logistics operations

Customer relationship management

Analytical thinking

Stakeholder collaboration

Job description

CEVA Logistics in Mexico City is seeking an experienced Air and Ocean Logistics Operator Professional to manage complex shipments and drive operational excellence across air and ocean freight. This role involves coordinating with customers and internal teams to ensure service quality and on-time execution.

You will perform RCA and continuous improvement initiatives, support customer implementations, and mentor junior staff while maintaining strong stakeholder collaboration and data-driven