Air and Ocean Logistic Operations Professional

CEVA Logistics; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CEVA Logistics in Mexico City is seeking an experienced Air and Ocean Logistics Operator Professional to manage complex shipments and drive operational excellence across air and ocean freight. This role involves coordinating with customers and internal teams to ensure service quality and on-time execution.

You will perform RCA and continuous improvement initiatives, support customer implementations, and mentor junior staff while maintaining strong stakeholder collaboration and data-driven

Qualifications

• 3 to 5 years of experience in Freight Forwarding, Logistics Operations, Customer Service, or Supply Chain.
• Fluent English (C1 level) mandatory for daily interaction with international customers.
• Strong analytical and problem-solving skills.
• Experience managing complex shipments and operational escalations.
• Knowledge of Continuous Improvement methodologies and RCA.
• Ability to coach, mentor, and support team development.

Responsibilities

• Manage complex air and/or ocean freight shipments and operational escalations.
• Ensure timely resolution of issues while maintaining a high level of customer satisfaction.
• Analyze operational performance and identify areas for improvement and optimization.
• Drive process improvement and continuous improvement initiatives.
• Support customer implementations, projects, and operational transitions.
• Conduct Root Cause Analysis (RCA) to identify and address operational challenges.
• Collaborate effectively with internal and external stakeholders to ensure service excellence.
• Provide coaching and mentoring to junior team members.
• Support data-driven decision-making and recommend operational enhancements.
• Contribute to the development and implementation of operational best practices.

Skills

Complex freight forwarding

Logistics operations

Customer relationship management

Analytical thinking

Stakeholder collaboration

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Position Purpose

The Air and Ocean Logistics Operator Professional will play a key role in ensuring operational excellence across air and ocean freight operations while serving as a trusted partner to customers and internal stakeholders. This position focuses on managing complex shipments, improving operational performance, supporting customer implementations, and driving continuous improvement initiatives.

Key Responsibilities

• Manage complex air and/or ocean freight shipments and operational escalations.
• Ensure timely resolution of issues while maintaining a high level of customer satisfaction.
• Analyze operational performance and identify areas for improvement and optimization.
• Drive process improvement and continuous improvement initiatives.
• Support customer implementations, projects, and operational transitions.
• Conduct Root Cause Analysis (RCA) to identify and address operational challenges.
• Collaborate effectively with internal and external stakeholders to ensure service excellence.
• Provide coaching and mentoring to junior team members.
• Support data-driven decision-making and recommend operational enhancements.
• Contribute to the development and implementation of operational best practices.

Requirements

• 3 to 5 years of experience in Freight Forwarding, Logistics Operations, Customer Service, or Supply Chain.
• Strong operational knowledge of Air Freight and/or Ocean Freight processes.
• Experience managing customer relationships in a logistics or freight forwarding environment.
• Fluent English (C1 level) is mandatory. Daily interaction with international customers and stakeholders is required.
• Strong analytical and problem-solving skills.
• Experience handling complex shipments and operational escalations.
• Knowledge of Continuous Improvement methodologies and Root Cause Analysis (RCA).
• Proven ability to manage multiple stakeholders and priorities effectively.
• Strong decision-making skills and a proactive mindset.
• Excellent verbal and written communication skills.
• Experience supporting projects, customer implementations, and operational transitions is highly desirable.
• Ability to coach, mentor, and support team development.

What We Offer

Permanent employment contract.

Hybrid work model.

Career growth opportunities within a global organization.

Exposure to international operations and stakeholders.

Collaborative and inclusive environment.

Continuous learning and professional development opportunities.

At CEVA Logistics, we are committed to building an inclusive workplace where everyone can thrive and reach their full potential.Ready to make an impact and lead a high-performing logistics team?