Air Logistics Customer Care Lead - Growth & Partnerships

Kuehne Nagel; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Kuehne+Nagel is hiring an Air Logistics Customer Care Manager in Mexico. You will lead a team, strengthen customer partnerships, and drive commercial and operational excellence across air freight operations.

The role focuses on developing commercial strategies, improving customer satisfaction, and managing key performance metrics while supporting team growth and strategic initiatives.

Qualifications

• Bachelor's degree required.
• 5+ years in Air Logistics or Freight Forwarding.
• Experience in team leadership and business development.
• Strong knowledge of Freight Forwarding operations, finance, and P&L management.

Responsibilities

• Lead the Air Logistics Customer Care team, driving customer satisfaction, retention, and business growth.
• Develop commercial strategies to achieve objectives, increase profitability, and generate opportunities.
• Build and strengthen customer relationships through regular visits and understanding their needs.
• Lead onboarding of new customers and ensure smooth transitions of initial shipments.
• Monitor customer KPIs, service performance, and processes for continuous improvement.
• Support and develop the team, setting priorities and driving performance.

Skills

Team leadership

Customer management

Business development

P&L management

Air Logistics

Education

Bachelor's degree in International Business or related field

Job description

Kuehne+Nagel is hiring an Air Logistics Customer Care Manager in Mexico. You will lead a team, strengthen customer partnerships, and drive commercial and operational excellence across air freight operations.

The role focuses on developing commercial strategies, improving customer satisfaction, and managing key performance metrics while supporting team growth and strategic initiatives.