Sea Logistics Customer Success Leader

Kuehne+Nagel; México; Remote; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Job summary

Kuehne + Nagel in Mexico is seeking an experienced operations leader to act as the strategic link between key customers and our global freight networks. You will guide process implementation, monitor performance, and drive continuous improvement in maritime logistics.

With 4+ years managing operational teams and international maritime experience, you will negotiate with suppliers, coordinate cross-functional teams, and lead projects like EDI and billing audits.

Qualifications

• 4+ years leading operations teams and managing improvement projects.
• 2+ years international maritime operations experience.
• Advanced knowledge of maritime freight, forwarding, billing, and customer service.
• English and Mandarin proficiency required.
• Valid passport/visa for international travel; willing to relocate to Mexico.

Responsibilities

• Act as the strategic link between key customers and operations to implement and improve processes.
• Be the first contact for operational escalations and coordinate timely responses.
• Monitor operations, identify improvements, and implement corrective actions.
• Create, update, and maintain MOP, SOP, WI and CP documentation and billing procedures.
• Monitor data quality and KPIs for visibility to stakeholders.
• Lead continuous improvement initiatives focused on efficiency and performance.
• Support processes for new business and coordinate projects like EDI, OMS, and billing audits.
• Coordinate quarterly business reviews with performance indicators and root-cause analysis.
• Coordinate corrective actions with regional/global teams and follow up on claims.
• Participate in commercial development when required.

Job description

Kuehne + Nagel in Mexico is seeking an experienced operations leader to act as the strategic link between key customers and our global freight networks. You will guide process implementation, monitor performance, and drive continuous improvement in maritime logistics.

With 4+ years managing operational teams and international maritime experience, you will negotiate with suppliers, coordinate cross-functional teams, and lead projects like EDI and billing audits.