Air Logistics Customer Care Manager

Kuehne+Nagel; Monterrey; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

Kuehne+Nagel is seeking an Air Logistics Customer Care Manager in Monterrey to lead the Customer Care team, strengthen partnerships, and drive commercial and operational excellence. You will oversee the onboarding of new customers, monitor KPIs, and guide the team toward continuous improvement.

Ideal candidates bring 5+ years in Air Logistics, strong leadership, and excellent English proficiency, with a focus on Freight Forwarding, operations, and P&L management.

Qualifications

• Bachelor’s degree in International Business, Industrial Engineering, Transportation Engineering, or a related field.
• 5+ years of experience in Air Logistics, ideally within Freight Forwarding.
• Experience in team leadership, customer management, and business development.
• Strong knowledge of Freight Forwarding, operations, finance, and P&L management.
• Advanced English proficiency.

Responsibilities

• Lead the Air Logistics Customer Care team, driving customer satisfaction, retention, and business growth.
• Develop commercial strategies to achieve business objectives, increase profitability, and generate new opportunities.
• Build and strengthen customer relationships through regular visits, understanding their needs and identifying business opportunities.
• Lead the implementation of new customers, ensuring smooth transitions and follow-up on initial shipments.
• Monitor customer KPIs, service performance, and operational processes to ensure continuous improvement.
• Support and develop the team, setting priorities and driving performance.
• Manage departmental budgets, business forecasts, and act as an escalation point for key customers.

Skills

Team leadership

Customer management

Business development

Freight Forwarding knowledge

English proficiency

Education

Bachelor's degree in International Business, Industrial Engineering, Transportation Engineering, or related field

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Join our Air Logistics team as an Air Logistics Customer Care Manager, where you will lead a team, strengthen customer partnerships, and drive commercial and operational excellence.

How you create impact

• Lead the Air Logistics Customer Care team, driving customer satisfaction, retention, and business growth.
• Develop commercial strategies to achieve business objectives, increase profitability, and generate new opportunities.
• Build and strengthen customer relationships through regular visits, understanding their needs and identifying business opportunities.
• Lead the implementation of new customers, ensuring smooth transitions and follow-up on initial shipments.
• Monitor customer KPIs, service performance, and operational processes to ensure continuous improvement.
• Support and develop the team, setting priorities and driving performance.
• Manage departmental budgets, business forecasts, and act as an escalation point for key customers.

What we would like you to bring

• Bachelor's degree in International Business, Industrial Engineering, Transportation Engineering, or a related field.
• 5+ years of experience in Air Logistics, ideally within the Freight Forwarding industry.
• Experience in team leadership, customer management, and business development.
• Strong knowledge of Freight Forwarding, operations, finance, and P&L management.
• Advanced English proficiency.

What's in it for you

• Take the lead and make a real impact on business growth and customer success.
• Shape commercial strategies and build long-term relationships with key customers.
• Empower and develop a team while driving new business opportunities.
• Take on a strategic role with the opportunity to influence business performance and continuous improvement.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.