AI-Driven Technical Account Manager | Remote

Quest2Offer; México; Remote; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote-friendly model

Health and parental leave plans

Professional development stipend

Equity compensation

Job summary

Quest2Offer is seeking a Technical Account Manager to drive measurable value for enterprise customers. You will serve as the primary technical liaison, aligning technical solutions with business outcomes across software, hardware, and APIs.

The role emphasizes AI-enabled insights and cross-functional collaboration with Sales, Support, Product and Engineering, plus ownership of strategic success plans in a remote-friendly environment.

Qualifications

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
• Bachelor's degree in a technical field, or equivalent practical experience.
• Exceptional technical literacy with hardware, software, and API integrations.
• Bilingual: English and Spanish is a must.
• Strong written and verbal communication in English and Spanish.
• Data-informed approach to understanding customer needs and building trusted relationships.
• Team player who thrives in a fast-paced environment.

Responsibilities

• Drive customer impact and value realization beyond technical support.
• Use AI-powered tools to anticipate customer needs, personalize engagement, and deliver faster outcomes.
• Execute transformational technical account management with portfolio oversight and risk mitigation.
• Demonstrate deep technical acumen and platform expertise, including APIs, hardware, and software.
• Provide consultative problem solving and solutioning to root causes.
• Communicate with influence and clarity during technical meetings and reviews.
• Foster cross-functional collaboration with Sales, Support, Product, and Engineering.
• Demonstrate ownership and drive team initiatives and process improvements.
• Embodies company values and operating principles in every interaction.

Skills

Technical account management

Customer-facing

Cross-functional collaboration

API integrations

English and Spanish bilingual

Communication skills

Team player

Education

Bachelor's degree in a technical field

Tools

Salesforce

Zendesk

Jira

Gong

Gainsight

Tableau

Job description

Quest2Offer is seeking a Technical Account Manager to drive measurable value for enterprise customers. You will serve as the primary technical liaison, aligning technical solutions with business outcomes across software, hardware, and APIs.

The role emphasizes AI-enabled insights and cross-functional collaboration with Sales, Support, Product and Engineering, plus ownership of strategic success plans in a remote-friendly environment.