AI Conversation Architect — End-to-End Delivery

AI Rudder Pte Ltd; Ciudad de México; Híbrido; MXN 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Performance Recognition

Global Exposure

Meaningful Impact

Ownership & Autonomy

Team Engagement

Descripción de la vacante

AI Rudder Pte Ltd is seeking a Conversation Designer to craft and configure dialogue scripts for AI agents across voice and chat channels. You will collaborate with clients and teams to translate challenges into robust configuration plans, covering intents, dialogue states, and response logic.

The role emphasizes optimizing agent performance, data-driven decision making, and end-to-end project leadership from design to go-live. Strong English communication and technical background are essential.

Formación

• Bachelor's degree or higher in Engineering, Technical, or related field preferred.
• Excellent verbal and written English communication skills.
• Exceptional analytical and problem-solving skills.
• Data-driven mindset with ability to derive insights from data.
• Hands-on experience with Large Language Models (LLMs) and prompt engineering.
• Nice to have experience in intelligent customer service or conversational AI products.

Responsabilidades

• Design, write, and configure natural dialogue scripts and robust conversation flows for AI agents.
• Work with stakeholders to analyze challenges and translate into actionable AI solution plans.
• Monitor AI agent performance post-launch and drive improvements in dialogue quality and workflow efficiency.
• Lead and manage end-to-end implementation lifecycle from requirements to go-live.

Conocimientos

English proficiency

Analytical thinking

Data-driven mindset

LLMs experience

Prompt engineering

Educación

Bachelor's degree in Engineering/Technical field

Herramientas

ASR

Text-to-Speech

NLU

Descripción del empleo

AI Rudder Pte Ltd is seeking a Conversation Designer to craft and configure dialogue scripts for AI agents across voice and chat channels. You will collaborate with clients and teams to translate challenges into robust configuration plans, covering intents, dialogue states, and response logic.

The role emphasizes optimizing agent performance, data-driven decision making, and end-to-end project leadership from design to go-live. Strong English communication and technical background are essential.