Voice AI Solutions Analyst — Global Impact & Autonomy

AI Rudder Pte Ltd; Ciudad de México; Híbrido; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Performance Recognition

Global Exposure

Meaningful Impact

Ownership & Autonomy

Team Engagement

Descripción de la vacante

AI Rudder Pte Ltd is seeking a skilled Business Analyst to partner with Sales and CSM teams, translating client needs into actionable proposals and optimization strategies. You will research industries, identify improvement areas in voicebot strategies, and support pre‑sales with compelling business use cases.

The role requires 3+ years in business analysis or related fields, strong analytics, and bilingual English/Spanish communication, with exposure to SaaS or contact center domains.

Formación

• Bachelor’s degree in Business, Engineering, Communications, or related field.
• 3+ years of experience in business analysis, consulting, customer success, or solution design—preferably in SaaS, BPO, or voice tech sectors.
• Strong analytical and problem‑solving skills with business‑oriented thinking.
• Ability to communicate clearly and persuasively in both English and Spanish.
• Experience working with sales/CS teams and/or directly engaging with clients.
• Familiarity with contact center operations, customer service workflows, or AI/automation solutions is a strong plus.
• Proficient in creating business reports, client‑facing materials, and process documentation.

Responsabilidades

• Partner with Sales and CSM teams to understand client business processes, challenges, and goals.
• Conduct in-depth research and analysis on client industries and operational models.
• Identify improvement areas in existing voicebot strategies and suggest actionable enhancements.
• Translate client needs into structured proposals and optimization strategies.
• Support sales with solution design, business use case development, and pre‑sales documentation.
• Collaborate with internal product and delivery teams to ensure smooth implementation of proposed solutions.
• Track performance metrics and analyze voicebot and customer engagement data to derive insights.
• Help build playbooks, case studies, and industry‑specific business scenarios.

Conocimientos

Business analysis

Solution design

Client engagement

Bilingual English/Spanish

Pre-sales support

Educación

Bachelor's degree

Descripción del empleo

AI Rudder Pte Ltd is seeking a skilled Business Analyst to partner with Sales and CSM teams, translating client needs into actionable proposals and optimization strategies. You will research industries, identify improvement areas in voicebot strategies, and support pre‑sales with compelling business use cases.

The role requires 3+ years in business analysis or related fields, strong analytics, and bilingual English/Spanish communication, with exposure to SaaS or contact center domains.