AI Adoption Community Manager

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Novartis Farmacéutica S.A. de C.V. in Mexico City is seeking a Manager, Community Adoption to build and scale a self-service AI adoption community across US Commercial.

You will engage users, run champion networks, office hours, and share success stories, reporting to the Director of Self-Service & AI Adoption. This role emphasizes collaboration, feedback loops, and continuous learning to sustain AI adoption beyond initial deployment.

Formación

• Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field.
• 4+ years of experience in community management, change management, customer success, communications, learning operations, business operations, or digital adoption.
• Strong facilitation, communication, writing, and stakeholder engagement skills.
• Experience managing Teams, SharePoint, online communities, user groups, or learning networks.

Responsabilidades

• Build and manage AI user communities, champion networks, office hours, and peer-learning forums.
• Promote adoption through engagement campaigns, events, and community activation initiatives.
• Capture user feedback, adoption barriers, success stories, and use cases, sharing insights with product and enablement teams.
• Maintain community channels, FAQs, knowledge assets, and content calendars.
• Facilitate discussions that encourage peer support, collaboration, and continuous learning.
• Track community participation, engagement metrics, and adoption trends.

Conocimientos

Facilitation

Stakeholder engagement

Communication

Team collaboration

Data-driven insights

Project coordination

English fluency

Digital adoption

Educación

Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field

Herramientas

Teams

SharePoint

Online communities

Learning networks

Descripción del empleo

Novartis Farmacéutica S.A. de C.V. in Mexico City is seeking a Manager, Community Adoption to build and scale a self-service AI adoption community across US Commercial.

You will engage users, run champion networks, office hours, and share success stories, reporting to the Director of Self-Service & AI Adoption. This role emphasizes collaboration, feedback loops, and continuous learning to sustain AI adoption beyond initial deployment.