Customer Service Representative Aerospace

PPG Industries; Santiago de Querétaro; On-site; MXN 240,000 - 360,000; Full time

Job summary

PPG Industries is seeking a Customer Service Representative in Querétaro to be the first point of contact for external customers. You will input orders, coordinate with manufacturing and fulfillment centers, and ensure accurate pricing and order status while maintaining high service levels.

The role requires advanced English, sharp attention to detail, and the ability to work independently within a fast-paced environment.

Qualifications

• Minimum 3+ years in a high-volume, fast-paced, complex customer service environment.
• Advanced English required with strong verbal and written communication.
• Experience entering a high volume of order data daily with low error rate.
• Strong written and oral communication, teamwork and interpersonal skills.
• Ability to work independently in a team environment.

Responsibilities

• Direct communication of focus concepts including production, research, sales, marketing, purchasing and engineering.
• Responsible for the entry of orders from Global ASC Network for products and services.
• Effectively communicates with the ASC to establish overall customer status.
• Identifies the type, amount and required date of product ordered and coordinates with Materials/shipping to meet customer specific requirements.
• Coordinates resolution of non-conforming products and issues.
• Accurately quotes prices using standard pricing information and customer specific pricing agreements.
• Calculates total prices and quantities related to sales orders.
• Verifies the necessary information related to inventory, and works with manufacturing to expedite orders to meet customer demand.
• Accurately updates, maintains or completes customer information and order status.
• Ensures accuracy of all sales orders.
• Provides necessary information for the shipment of product.
• Contributes to developing plans for customer service and satisfaction with Sales & Marketing.
• Clarifies customer need of products and communicates with Quality to ensure conformance with customer requirements.
• Always comply with EHS requirements and procedures.
• Performs other tasks assigned

Skills

Order data entry

Customer service

Advanced English

Communication

Independence

Teamwork

Job description

As a Customer Service Representative, you will be the first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you'll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers.

Main Responsibilities

• Direct communication of focus concepts including production, research, sales, marketing, purchasing and engineering.
• Responsible for the entry of orders from Global ASC Network for products and services.
• Effectively communicates with the ASC to establish overall customer status.
• Identifies the type, amount and required date of product ordered and coordinates with Materials/shipping to meet customer specific requirements.
• Coordinates resolution of non-conforming products and issues.
• Accurately quotes prices using standard pricing information and customer specific pricing agreements.
• Calculates total prices and quantities related to sales orders.
• Verifies the necessary information related to inventory, and works with manufacturing to expedite orders to meet customer demand.
• Accurately updates, maintains or completes customer information and order status.
• Ensures accuracy of all sales orders.
• Provides necessary information for the shipment of product. Continuous interaction with Sales & Marketing Representatives in developing plans for customer service and satisfaction.
• Clarifies customer need of products. Communicates with Quality to ensure our conformance with customer requirements.
• Always comply with EHS requirements and procedures.
• Performs other tasks assigned

Qualifications

• A minimum of 3+ years of previous experience in a high volume, fast paced, complex customer service environment required ( retail or call center experience is not applicable )
• Advanced english is required, with good verbal and written communication skills. (Must be able to engage confidently and fluently in complex conversations with customers, clearly explain detailed information, handle challenging situations and communicate effectively in a fast- paced professional enviroment)
• Experience entering a high volume of order data daily with low error rate essential
• Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
• Must be able to work independently without close supervision in a team environment
• Must be able to display enthusiastic, customer-focused professionalism

About us

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to

https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the