Admissions Advisor — Compassionate, Sales-Savvy

CP360; Monterrey; On-site; MXN 180,000 - 300,000; Full time

Job summary

Cornerstone Healing Center is seeking an Admissions Specialist to serve as the first contact for prospective clients and referral partners, guiding them through the admissions process with empathy and professionalism.

The role requires strong communication, customer service, and sales aptitude, with a focus on accurate documentation, insurance discussions, and timely admissions scheduling. A compassionate, calm presence is essential for crisis situations and cross-team collaboration.

Qualifications

• Excellent communicator—clear, warm, and professional with clients in crisis and referral partners alike.
• Strong customer service & sales aptitude—ability to build rapport, explain services, discuss insurance/financial options, and support conversion goals.
• Highly organized & detail-oriented—manages inquiries, documentation, scheduling, and follow-ups with accuracy and urgency.
• Tech-savvy—comfortable using CRM systems, Office tools, phones, DocuSign.

Responsibilities

• Be the first point of contact for potential clients and a primary spokesperson for referrals.
• Oversee accuracy of Verifications of Benefits for potential clients.
• Log inquiries in the CRM with contact and referral details.
• Take direction from Admissions Manager and Director of Sales.
• Maintain open communication with partner organizations and provide timely information.
• Conduct pre-assessments and discuss insurance/financing options, using DocuSign for agreements, and schedule admissions.
• Understand treatment scope and levels of care to support scheduling and sales.
• Attend ongoing training to ensure quality of services.

Skills

Excellent communicator

Customer service

Sales aptitude

Highly organized

Tech-savvy

Team-focused

Tools

CRM systems

Office tools

DocuSign

Job description

Cornerstone Healing Center is seeking an Admissions Specialist to serve as the first contact for prospective clients and referral partners, guiding them through the admissions process with empathy and professionalism.

The role requires strong communication, customer service, and sales aptitude, with a focus on accurate documentation, insurance discussions, and timely admissions scheduling. A compassionate, calm presence is essential for crisis situations and cross-team collaboration.