Admissions Specialist

CP360; Monterrey; Vor Ort; MXN 180.000 - 300.000; Vollzeit

Zusammenfassung

Cornerstone Healing Center is seeking an Admissions Specialist to serve as the first contact for prospective clients and referral partners, guiding them through the admissions process with empathy and professionalism.

The role requires strong communication, customer service, and sales aptitude, with a focus on accurate documentation, insurance discussions, and timely admissions scheduling. A compassionate, calm presence is essential for crisis situations and cross-team collaboration.

Qualifikationen

• Excellent communicator—clear, warm, and professional with clients in crisis and referral partners alike.
• Strong customer service & sales aptitude—ability to build rapport, explain services, discuss insurance/financial options, and support conversion goals.
• Highly organized & detail-oriented—manages inquiries, documentation, scheduling, and follow-ups with accuracy and urgency.
• Tech-savvy—comfortable using CRM systems, Office tools, phones, DocuSign.

Aufgaben

• Be the first point of contact for potential clients and a primary spokesperson for referrals.
• Oversee accuracy of Verifications of Benefits for potential clients.
• Log inquiries in the CRM with contact and referral details.
• Take direction from Admissions Manager and Director of Sales.
• Maintain open communication with partner organizations and provide timely information.
• Conduct pre-assessments and discuss insurance/financing options, using DocuSign for agreements, and schedule admissions.
• Understand treatment scope and levels of care to support scheduling and sales.
• Attend ongoing training to ensure quality of services.

Kenntnisse

Excellent communicator

Customer service

Sales aptitude

Highly organized

Tech-savvy

Team-focused

Tools

CRM systems

Office tools

DocuSign

Jobbeschreibung

The Admissions Specialist is the first point of contact for any potential client seeking services offered by Cornerstone Healing Center. The Admissions Specialist would be responsible for providing support to the Admissions team in answering questions and guiding administrative and sales decisions to achieve the goals of the team.

The ideal Admissions Specialist is a compassionate, confident communicator who excels as the first point of contact for individuals seeking help. They bring a balance of empathy, professionalism, and sales-minded service to guide clients smoothly through the admissions process.

Requirements

• Valid Mexico Passport. (For Insurance Verification of incoming clients)
• Excellent communicator—clear, warm, and professional with clients in crisis and referral partners alike.
• Strong customer service & sales aptitude—able to build rapport, explain services, discuss insurance/financial options, and support conversion goals.
• Highly organized & detail-oriented—manages inquiries, documentation, scheduling, and follow-ups with accuracy and urgency.
• Tech-savvy—comfortable using CRM systems, Office tools, phones, DocuSign, and
• Team-focused—collaborates effectively with Admissions, Business Development, and leadership.

Experience & Knowledge

• Experience in behavioral health, addiction treatment, crisis calls, or client service roles.
• Familiar with treatment programs, levels of care, and/or willingness to learn quickly.
• Preferably 1+ year in admissions or sales.

Personal Attributes

• Compassionate, grounded, and able to stay calm under pressure.
• High integrity with strict respect for confidentiality and ethical guidelines.
• Strong time-management skills with the ability to multitask.

JOB FUNCTIONS

• The Admissions Specialist is the first point of contact with many potential clients and the main spokesperson for potential clients and their referral source. This requires both skilled communication and expediency of contact with inquiries.
• Will oversee the accuracy of the Verifications of Benefits for potential clients.
• Responsible for assuring that all inquiries are logged in the agency CRM system noting person, date, referral source, and nature of the inquiry (Court Services [DUI/DV] or Treatment).
• Accept guidance, tasks, and instructions from the Admissions Manager. Accept directions and assignments from the Director of Sales
• Responsible for maintaining open lines of communication with all organizations and providing prompt answers to requests to determine how to convey concise, clear, and timely selective information.
• Will be responsible for conducting pre-assessments with qualified potential treatment clients, having discussions around insurance/financial means for paying for our services, utilizing DocuSign for financial agreements, and scheduling and facilitating admissions to treatment in person.
• Will have working knowledge of the treatment scope of services, clinical levels of care, DV, DUI program, how to sell our online screenings and courses, and how to schedule them in the system.
• Participate in ongoing training with supervisor and admissions staff to ensure the quality of services being provided is accurate.
• Stay up to date with current treatment offerings and processes of Cornerstone Healing Center to effectively provide support to admissions staff.

Company Information

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.