Administrative Operations & Compliance Coordinator

Anchor Co-Living; Ciudad de México; On-site; MXN 1,099,000 - 1,557,000; Full time

Job summary

Anchor Co-Living is seeking an Administrative Operations & Compliance Coordinator to bring order to moving parts across referrals, billing, EHR workflows, audits, and housing partnerships. You’ll own reporting, audit readiness, onboarding, and process improvement in CalAIM programs, working closely with care teams to ensure documentation is complete, timely, and compliant.

You’ll coordinate day-to-day referral-to-intake, monitor occupancy, and support staff through routine questions to keep

Qualifications

• CalAIM knowledge is required to support the program workflows.
• Experience in healthcare operations, managed care, or housing services is preferred.
• Familiarity with referrals, authorizations, claims, billing, and healthcare documentation workflows is helpful.
• Strong Excel/Google Sheets and tracking skills are essential.

Responsibilities

• Coordinate day-to-day referral-to-intake process and monitor bottlenecks.
• Track referrals, missing information, and onboarding requirements.
• Monitor and improve EHR workflows and audit readiness.
• Track claims, authorizations, and denials and maintain trackers.
• Reconcile housing partner onboarding and payments with Finance.

Skills

CalAIM

Healthcare ops

EHR systems

Excel/Sheets

Organization

Tools

EHR software

Excel

Google Sheets

Job description

Be the Person Who Keeps Everything Moving

At Anchor Co-Living, great operations often happen quietly.

A referral moves forward. An authorization gets renewed. Documentation is where it needs to be. A housing partner gets paid. Reports go out on time. And when something isn't working, someone notices before it becomes a bigger problem.

We're looking for an Administrative Operations & Compliance Coordinator who loves bringing order to moving pieces and making sure nothing falls through the cracks.

You’ll sit at the center of Anchor’s day-to-day operations, supporting our CalAIM programs across referrals, authorizations, billing, EHR workflows, audits, reporting, onboarding, and housing partnerships.

If you're organized, proactive, comfortable with healthcare operations, and naturally think, "What's next, what's missing, and who needs to follow up?" -- this may be the role for you.

What You’ll Own

Reporting & Operational Monitoring

• Prepare daily census and monitor occupancy trends
• Complete required operational reports accurately and on time
• Pull EHR data for monthly reviews and special reporting
• Maintain accurate trackers and identify trends requiring follow-up

EHR, Documentation & Audit Readiness

• Monitor adherence to established EHR workflows
• Track missing or incomplete documentation
• Coordinate audit preparation and maintain organized records
• Help staff resolve routine EHR and operational workflow questions
• Identify recurring issues and elevate when appropriate

Referrals, Intake & Onboarding

• Coordinate the day-to-day referral-to-intake process
• Track referrals, missing information, and bottlenecks
• Support onboarding of new MCPs and services
• Maintain implementation checklists and follow up on outstanding requirements

Claims, Authorizations & Billing

• Track claims, payments, authorizations, and denials
• Coordinate routine follow-up on outstanding items
• Maintain accurate denial and billing trackers
• Identify unusual trends or discrepancies and elevate them for review

Housing Partner Program

• Coordinate onboarding and orientation for housing partners
• Collect occupancy updates and required documentation
• Enter partner encounter notes into the EHR
• Track and reconcile partner payments with Finance
• Follow up on missing documentation, reporting, and payment issues

What We’re Looking For

CalAIM knowledge isn’t optional for this role. We need someone who understands the environment we’re operating in and can confidently support the workflows behind these services- someone who is constantly looking for better ways to do things and has an AI-forward mindset.

You should bring:

• Knowledge of and hands‑on experience working with CalAIM programs and requirements
• Experience in healthcare operations, managed care, care coordination operations, housing services, or a related environment
• Experience working with EHR systems
• Familiarity with referrals, authorizations, claims, billing, and healthcare documentation workflows
• Strong Excel/Google Sheets and operational tracking skills
• Exceptional organization, accuracy, and follow-through
• Ability to manage multiple recurring deadlines and priorities
• Strong written and verbal communication
• Ability to identify patterns, discrepancies, and process breakdowns
• Good judgment about what you can resolve independently and what needs escalation

Most importantly, you’re someone who takes ownership. You don't just identify that something is missing -- you follow it until it’s resolved.

What Success Looks Like

You’ll know you’re succeeding when reports are accurate and on time, referrals keep moving, authorizations don't unexpectedly lapse, EHR documentation is complete, audits don't create panic, billing issues are visible and tracked, and housing partners have the support they need.

In other words:

Leadership shouldn't have to ask, "Whatever happened with that?"

You've already tracked it.

Why Anchor Co-Living?

At Anchor, operations directly support the work happening across healthcare, housing, and member services.

Behind every referral, authorization, claim, census report, and housing placement is a person depending on the system to work the way it's supposed to.

That’s why this role matters.

We’re looking for someone who doesn’t just want to complete tasks. We want someone who takes pride in creating clarity, consistency, accountability, and follow-through.

If that's how you operate, we'd love to hear from you.