Accounts Receivable Administrator

Incora; La cantera; On-site; MXN 180,000 - 240,000; Full time

Job summary

Incora in Chihuahua, Mexico is seeking a payments clerk responsible for tracking and resolving outstanding payment issues, interacting with customers, and generating aging and statement of account reports.

You will identify escalation paths to ensure prompt resolutions, maintain accurate customer records, and handle assigned tasks such as calling customers and completing admin duties to support timely billing.

Qualifications

• Experience in accounts receivable or billing processes.
• Proficiency with ERP or invoicing systems.
• Strong analytical and numerical skills.

Responsibilities

• Tracking and resolving outstanding payment issues.
• Interact with customers to obtain payment information.
• Generate aging and statements monthly or as required.
• Identify escalation paths to resolve invoice payment issues promptly.
• Maintain accurate customer data, contact info, portal usage, and billing details.
• Perform additional tasks such as phone calls and general admin duties.

Skills

Attention to detail

Communication

Customer service

Job description

Key Responsibilities

• Tracking and resolving outstanding payment issues.
• Interact with customers.
• Generate aging / statement of account reports in a timely manner (Monthly, weekly, depending on customer’s and/or internal requirements).
• Identify address and action escalation accordingly to ensure prompt resolution to invoice payment issues.
• Maintain the accuracy of the information retained for customers (direct contact information, portal usage, invoice submission processes, terms, addresses, billing requirements, etc.).
• Assigned task as needed (phone calls and admin task)