Key Account Manager

Dhl Global Forwarding; Monterrey; Remote; MXN 600,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

Bonuses based on account growth

Paid time off

Career development opportunities

Job summary

DHL Global Forwarding is seeking an experienced Key Account Manager for Monterrey, MX. The role focuses on managing strategic client relationships, driving revenue growth, and delivering tailored supply chain solutions. Remote-friendly, with emphasis on high-value accounts across Mexico and beyond.

The ideal candidate offers a consultative sales approach, strong negotiation and communication skills, and a track record of expanding large client portfolios in a dynamic market.

Qualifications

• Bachelor’s degree required in Business Admin, Marketing or related field.
• Minimum 5 years in key account management, sales, or business development.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients as primary contact.
• Develop and execute strategic account plans to achieve long-term sales goals.
• Identify upsell and cross-sell opportunities within key accounts.
• Collaborate with product, marketing, and support to meet client needs.

Skills

Account management

Negotiation

Communication

Interpersonal skills

Strategic thinking

CRM / sales tools

Travel readiness

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM software

Sales management tools

Job description

About the Role Our client is looking for a dynamic and experienced Key Account Manager to join their team in Monterrey, Nuevo León. This role is pivotal within the Commercial and Sales division, focusing on managing and growing relationships with the company's most important clients. The ideal candidate will possess a strong understanding of strategic account management, excellent negotiation skills, and a proven ability to drive revenue growth through deep client engagement. You will be responsible for understanding client needs, developing tailored solutions, and ensuring client satisfaction and retention. This is an exciting opportunity to work with a leading company in a major industrial and business hub. The role requires a proactive approach and the ability to collaborate effectively with internal teams to deliver exceptional value to key accounts. Based in Monterrey, Nuevo León, MX , you will be the primary point of contact for strategic partners.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients, acting as their primary point of contact.
• Develop and execute strategic account plans to achieve long-term sales and business objectives within assigned key accounts.
• Identify opportunities for upselling and cross-selling within existing key accounts.
• Collaborate with internal teams (e.g., product, marketing, support) to ensure client needs are met and expectations are exceeded.
• Conduct regular business reviews with key clients to assess performance, gather feedback, and identify areas for improvement.
• Negotiate contracts, pricing, and terms of service with key clients.
• Stay informed about industry trends and client business strategies to provide relevant insights and solutions.
• Meet and exceed sales targets for assigned key accounts in the Commercial and Sales sector.
• Represent the company professionally in all interactions with key clients in Monterrey, Nuevo León, MX and potentially beyond.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in key account management, sales, or business development, preferably in the Commercial and Sales industry.
• Proven track record of successfully managing and growing large client accounts.
• Excellent negotiation, communication, and interpersonal skills.
• Strong strategic thinking and problem-solving abilities.
• Proficiency in CRM software and sales management tools.
• Ability to build strong relationships and influence stakeholders at various levels.
• Demonstrated ability to meet and exceed sales quotas.
• Experience working within the dynamic business environment of Monterrey, Nuevo León, MX is a plus.
• Must be willing to travel as required to meet with clients.

Benefits

• Competitive annual salary of Mexican Pesos.
• Attractive commission and bonus structure based on account growth.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and advancement.
• Generous paid time off.
• Networking opportunities with industry leaders.
• Retirement savings plan.

Our client, a premier provider of supply chain optimization software, is seeking an accomplished Key Account Manager to manage and grow their most valuable client relationships. This is a fully remote role, perfect for an experienced sales professional who excels at building long-term partnerships and driving account expansion. You will be responsible for understanding the strategic objectives of your key accounts and aligning our client's solutions to meet their evolving needs. The ideal candidate possesses a consultative sales approach, exceptional communication skills, and a proven ability to manage complex, high-value accounts. This is an outstanding opportunity to work from anywhere in Mexico and make a significant impact on client success and revenue growth, with a strong focus on opportunities originating from or managed within the Saltillo, Coahuila, MX region.

About the Role

Our client, a premier provider of supply chain optimization software, is seeking an accomplished Key Account Manager to manage and grow their most valuable client relationships. This is a fully remote role, perfect for an experienced sales professional who excels at building long-term partnerships and driving account expansion. You will be responsible for understanding the strategic objectives of your key accounts and aligning our client's solutions to meet their evolving needs. The ideal candidate possesses a consultative sales approach, exceptional communication skills, and a proven ability to manage complex, high-value accounts. This is an outstanding opportunity to work from anywhere in Mexico and make