Account & Collections Analyst: Disputes & Insights

ProTrans; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

ProTrans in Monterrey is seeking a Collections Analyst to manage key customer accounts from a collections and analytical perspective. The role focuses on identifying why payments are delayed and resolving underlying issues with internal teams and customers to collect payment.

You will analyze data from multiple sources, coordinate with Finance, Billing, and Operations, and become the account expert for assigned customers, driving disputes to resolution and improving collection efficiency.

Formación

• Strong analytical and research skills to identify root causes of payment delays.
• Ability to work with large data sets from multiple sources including ERP systems.
• Excellent communication and collaboration with internal teams and customers.
• Proven problem-solving skills to drive disputes through resolution.

Responsabilidades

• Analyze accounts, aging, invoices, and disputes to determine root causes of delayed payments.
• Pull and compare data from portals, ERP systems, BI tools, and Excel to identify inconsistencies.
• Collaborate with Finance, Billing, Operations, and Account Management to resolve issues.
• Contact past-due customers and manage payment timelines or installment plans.
• Prepare reports on accounts, aging, disputes, and status updates for leadership.

Conocimientos

Analytical skills

Research skills

Communication skills

Problem-solving

Data analysis

Educación

Bachelor's degree in Finance, Accounting, Business, Supply Chain, or Data Analytics

Herramientas

Microsoft Excel

PivotTables

VLOOKUP

BI tools

ERP systems

Descripción del empleo

ProTrans in Monterrey is seeking a Collections Analyst to manage key customer accounts from a collections and analytical perspective. The role focuses on identifying why payments are delayed and resolving underlying issues with internal teams and customers to collect payment.

You will analyze data from multiple sources, coordinate with Finance, Billing, and Operations, and become the account expert for assigned customers, driving disputes to resolution and improving collection efficiency.