Collections Analyst

PROTRANS INTERNATIONAL LLC; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

PROTRANS INTERNATIONAL LLC in Monterrey, Mexico, is seeking a Collections Analyst to manage assigned customer accounts from both collections and analytical perspectives. The role emphasizes account analysis, research, and dispute resolution to identify root causes of delayed payments and drive resolution.

You will collaborate with Finance, Billing, Operations, and Account Management, analyze data from multiple sources, handle disputes, and communicate effectively with customers to collect

Formación

• Bachelor's degree in Finance, Accounting, Business, Supply Chain, Data Analytics, or related field.
• 3+ years of experience in collections, accounts receivable, billing, or a related role.
• Strong analytical and research skills, ability to synthesize data from multiple sources.
• Proficient in Excel, CSV, BI tools, and ERP systems.
• Excellent verbal and written communication skills.

Responsabilidades

• Analyze accounts, aging, invoices, disputes, and payment history to resolve issues.
• Pull and compare large data sets from multiple sources to identify discrepancies.
• Collaborate with Finance, Billing, Operations, Account Management to drive resolution.
• Contact past-due customers to request payment and negotiate timelines.
• Prepare customer-specific reports and status updates.
• Participate in weekly collections meetings and present account status.
• Identify recurring issues and propose process improvements.

Conocimientos

Analytical skills

Research abilities

Dispute resolution

Data analysis

Excel proficiency

Cross-functional collaboration

Communication skills

Time management

Self-starter

Educación

Bachelor's degree in Finance, Accounting, Business, Supply Chain, Data Analytics or related field

Herramientas

BI tools

ERP systems

Microsoft Excel

Descripción del empleo

The Collections Analyst is responsible for managing assigned customer accounts from both a collections and analytical perspective. Approximately 50% of the role is focused on account analysis, research, and dispute resolution. The Collections Analyst is expected to identify why payment is being delayed, research discrepancies across multiple data sources, and work across internal teams and directly with customers to resolve the underlying issue so payment can be collected. The goal is to become the account expert for assigned customers and bring forward solutions

Key Responsibilities:

• Analyze assigned accounts, aging, invoices, disputes, payment history, and supporting documentation to determine the root cause of delayed or missing payment and use that information to resolve open issues and obtain payment.
• Pull, review, and compare large data sets from customer portals, accounting/ERP systems, BI tools, Excel/CSV files, and other sources to identify missing, incorrect, or inconsistent information.
• Combine data from multiple sources when necessary to research issues such as incorrect bill-to information, missing customer-required documentation, invoice discrepancies, or other barriers to payment.
• Research customer disputes, determine the action needed, and engage with internal and external partners to resolve.
• Partner cross-functionally with Finance, Billing, Operations, Account Management, and other teams to correct issues and drive disputes through resolution.
• Identify recurring account issues, trends, and process gaps and recommend solutions that improve collections and prevent future payment delays.
• Own assigned customer accounts and become the primary collections subject-matter expert for those accounts.
• Track, record, and reconcile assigned customer accounts.
• Contact past-due customers to request payment and resolve outstanding balances.
• Serve as a customer-facing point of contact for collection issues, disputes, and documentation needs.
• Work directly with customers and internal Finance partners to review denied payments, determine whether the denial is valid, and take the appropriate action to resolve or respond to the issue
• Process payments and assist with arranging payment timelines or installment plans when necessary.
• Maintain a clear understanding of assigned customers' billing, documentation, portal, and payment requirements to proactively identify and resolve issues that may delay payment.
• Provide required invoice documentation to customers, including resubmitting, uploading, or emailing materials to support payment processing.
• Identify missing or incorrect documentation and take ownership of obtaining, and resubmitting the information needed to resolve the issue and support payment.
• Prepare and review customer-specific reports, aging information, dispute details, and account status updates according to required deadlines.
• Participate in weekly collections meetings and verbally present the status of assigned accounts, including outstanding balances, dispute reasons, actions taken, risks, and next steps.
• Be prepared to answer questions regarding assigned accounts and clearly communicate what is preventing payment and what is being done to resolve it.
• Plan and prioritize daily work independently based on account risk, aging, customer needs, and deadlines.
• Operate as a self-starter who can move beyond a standard process when research or problem-solving is needed.
• Bring recommended solutions and next steps forward when issues are identified.
• Participate in continuous improvement initiatives to increase collection effectiveness, accuracy, and efficiency.
• Bachelor's degree in Finance, Accounting, Business, Supply Chain, Data Analytics, or a related field; equivalent relevant experience may be considered.
• 3+ years of experience in collections, accounts receivable, billing, account analysis, customer account management, or a related role.
• Strong analytical and research skills, including the ability to investigate discrepancies, identify root causes, and draw conclusions from multiple data sources.
• Demonstrated ability to work with large data sets and combine information from Excel, CSV files, BI tools, customer portals, and accounting/ERP systems.
• Proficiency in Microsoft Excel, including PivotTables and VLOOKUP (or equivalent lookup functions), is required.
• Strong problem-solving skills with a demonstrated ability to bring forward solutions and drive issues through resolution.
• Strong verbal and written communication skills with the confidence to communicate directly with customers and present account status to leadership.
• Ability to build cross-functional relationships and coordinate with multiple teams to resolve customer and payment issues.
• Ability to work independently, prioritize competing account needs, meet deadlines, and maintain accuracy in time-sensitive situations.
• Proficiency with Microsoft Office (Excel, Outlook, Teams) and familiarity with accounting/ERP systems.

Education and Experience:

• Bachelor's degree in Finance, Accounting, Business, Supply Chain, Data Analytics, or a related field; 3+ years of experience in collections, accounts receivable, billing, account analysis, customer account management, or a related role

Supervisory Responsibilities:

This role does not provide direct supervision to direct reports.