24x7 Healthcare IT Support Engineer (Security)

Hitachi, Ltd.

Región Centro

Presencial

MXN 350.000 - 420.000

Jornada completa

Hace 5 días

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Descripción de la vacante

GlobalLogic is hiring a Customer Support Engineer in Mexico to provide end-to-end technical support for healthcare IT security products. You will diagnose complex issues in networked and virtualized environments, assist with deployments, and report problems to engineering.

The role requires strong customer-facing communication and comfort with 24x7 shifts. Desirable experience includes Windows Server/Linux access, certificate-based authentication, and cloud infrastructure exposure.

Formación

Provides technical support covering the full life cycle of client's products to external customers and partners.
Diagnoses and debugs technically complex software in networked and virtualized environments.
Isolates and resolves problems in customer configurations and deployments; reports product flaws to engineering.
Strong customer-facing communication skills; explains complex issues clearly and professionally.

Responsabilidades

Communicate effectively with customers to understand and diagnose issues.
Troubleshoot, reproduce, and resolve problems in customer environments.
Coordinate with engineering for bug reports and escalation.
Manage high-severity, security-sensitive cases with urgency and accuracy.
Support in 24x7 operational environments, including rotational shifts and after-hours.