Remote Healthcare Helpdesk Specialist (24/7)

NTT DATA, Inc.; Ciudad de México; A distancia; MXN 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits from day one

Descripción de la vacante

NTT DATA Services is hiring for a remote Help Desk/Provider Clinical Service Desk agent to support healthcare customers from Mexico City. You will handle inbound calls, document incidents, and contribute to 24x7 resolutions for Epic, Cerner, McKesson, and Meditech environments.

Shift flexibility is required, including nights, weekends, and holidays. You will communicate effectively, type accurately, and work in a fast-paced team while ensuring data security and patient privacy.

Formación

• Minimum 1 year in call center or helpdesk environments.
• Experience handling clinical or healthcare software is a plus.
• Strong written and spoken English for patient/clinician interactions.

Responsabilidades

• Handle inbound calls from healthcare customers in a 24x7 help desk.
• Document incidents and comments, and close or escalate tickets promptly.
• Drive incident resolution on the 24/7 desk; maintain accurate records.
• Read screen text throughout the 8–10 hour shift; maintain quiet workspace.
• Work nights, weekends, and holidays as required; travel up to 10% if needed.

Conocimientos

Advanced English

Call center experience

Communication skills

Typing speed

Fast learner

Educación

High school diploma or equivalent

Descripción del empleo

NTT DATA Services is hiring for a remote Help Desk/Provider Clinical Service Desk agent to support healthcare customers from Mexico City. You will handle inbound calls, document incidents, and contribute to 24x7 resolutions for Epic, Cerner, McKesson, and Meditech environments.

Shift flexibility is required, including nights, weekends, and holidays. You will communicate effectively, type accurately, and work in a fast-paced team while ensuring data security and patient privacy.