Guest Experience Host — Warm Welcomes & Service

Hilton; Kuwait City; On-site; KWD 2,800 - 3,900; Full time

Job summary

Hilton Kuwait City seeks a friendly receptionist to welcome guests, manage check-in and check-out, and ensure a seamless stay. You will assist with reservations, answer guest inquiries, and coordinate with departments to maintain service excellence.

This front-line role emphasizes warmth, integrity, teamwork, and ownership, with opportunities to upsell hotel services and contribute to a memorable guest experience.

Qualifications

• Minimum high school diploma or equivalent.
• Customer-focused and friendly demeanor.
• Ability to handle inquiries and resolve issues promptly.

Responsibilities

• Greet guests and check them in/out smoothly.
• Provide local information and hotel services.
• Promote hotel amenities to guests.
• Handle payments and upsell for revenue.
• Maintain appearance and assist with requests.

Skills

Guest service

Communication

Problem solving

Multitasking

Upselling

Tools

POS system

Job description

Hilton Kuwait City seeks a friendly receptionist to welcome guests, manage check-in and check-out, and ensure a seamless stay. You will assist with reservations, answer guest inquiries, and coordinate with departments to maintain service excellence.

This front-line role emphasizes warmth, integrity, teamwork, and ownership, with opportunities to upsell hotel services and contribute to a memorable guest experience.