Guest Experience Concierge

IHG Hotels & Resorts; Kuwait City; On-site; KWD 2,800 - 4,500; Full time

Job summary

IHG Hotels & Resorts in Kuwait City seeks a friendly bell desk associate to support guests with arrival and departure processes, escort guests to reception and rooms, and provide information on hotel facilities. You will maintain a welcoming lobby presence and assist guests throughout their stay in alignment with brand standards.

The role emphasizes attentive guest service, initiative, and collaboration with hotel team members to ensure smooth operations and memorable experiences for guests and

Responsibilities

• Assist guests with Check-in/Check-out procedures and baggage handling.
• Greet guests at entrance, guide them to reception and escort to rooms.
• Provide information about hotel facilities and services and respond to guest needs.

Job description

IHG Hotels & Resorts in Kuwait City seeks a friendly bell desk associate to support guests with arrival and departure processes, escort guests to reception and rooms, and provide information on hotel facilities. You will maintain a welcoming lobby presence and assist guests throughout their stay in alignment with brand standards.

The role emphasizes attentive guest service, initiative, and collaboration with hotel team members to ensure smooth operations and memorable experiences for guests and