Guest Experience Manager - Hospitality & Service

Hilton; Kuwait; On-site; KWD 40,000 - 60,000; Full time

Job summary

Hilton in Kuwait is seeking a Guest Relations Manager to oversee day-to-day guest services operations. The role includes managing bell services, luggage storage, and enhancing overall guest experiences.

The ideal candidate should possess a passion for hospitality, strong leadership skills, and a commitment to guest satisfaction. Responsibilities include tracking service quality, managing department budgets, and inspiring team performance.

Qualifications

• Passion for hospitality and guest satisfaction.
• Strong leadership and integrity in management.
• Teamwork-oriented with a sense of ownership.

Responsibilities

• Manage day-to-day operations of guest services.
• Track guest satisfaction and address service issues.
• Lead budgeting and support operational effectiveness.
• Supervise and develop team members.

Job description

Hilton in Kuwait is seeking a Guest Relations Manager to oversee day-to-day guest services operations. The role includes managing bell services, luggage storage, and enhancing overall guest experiences.

The ideal candidate should possess a passion for hospitality, strong leadership skills, and a commitment to guest satisfaction. Responsibilities include tracking service quality, managing department budgets, and inspiring team performance.