Front Desk Guest Experience Specialist

Hilton; Kuwait; On-site; KWD 6,000 - 9,000; Full time

Job summary

Hilton Kuwait is seeking a Guest Services Agent at the Front Desk to warmly welcome guests and coordinate front office tasks. The role emphasizes delivering memorable hospitality experiences and supporting lobby operations to ensure smooth check-in/check-out processes.

The ideal candidate will be fluent in Arabic and English, possess excellent communication skills, and be available for mornings, evenings, weekends, and holidays as business needs require. Kuwaiti labor law compliance is required.

Qualifications

• Previous experience in a hotel front desk, guest services, customer service, or related hospitality role is preferred.
• Excellent verbal and written communication skills, with the ability to build positive relationships with guests and team members.
• Fluent in Arabic and English, with strong verbal communication skills in both languages preferred.
• Flexible availability to work mornings and evenings shifts weekends and holidays as business needs require.
• Must be legally authorized to work in Kuwait in accordance with Kuwait Labor Law.

Responsibilities

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Skills

Arabic & English

Communication skills

Customer service

Hospitality demeanor

Job description

Hilton Kuwait is seeking a Guest Services Agent at the Front Desk to warmly welcome guests and coordinate front office tasks. The role emphasizes delivering memorable hospitality experiences and supporting lobby operations to ensure smooth check-in/check-out processes.

The ideal candidate will be fluent in Arabic and English, possess excellent communication skills, and be available for mornings, evenings, weekends, and holidays as business needs require. Kuwaiti labor law compliance is required.