Guest Services & Concierge Manager

Hilton; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Job summary

Hilton Kuwait invites you to join its Hotels team as an Assistant Personal Concierge Manager, overseeing day-to-day guest services operations and delivering memorable experiences that brighten every stay.

You’ll supervise bell services, luggage storage, valet, and related systems; drive guest satisfaction, coach the team, and manage department administration with a focus on operational excellence. This role is on-site at our Kuwait properties.

Responsibilities

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton Kuwait invites you to join its Hotels team as an Assistant Personal Concierge Manager, overseeing day-to-day guest services operations and delivering memorable experiences that brighten every stay.

You’ll supervise bell services, luggage storage, valet, and related systems; drive guest satisfaction, coach the team, and manage department administration with a focus on operational excellence. This role is on-site at our Kuwait properties.