VIP Guest Relations Specialist

Hilton; Kuwait; Remote; KWD 12,000 - 18,000; Full time

Job summary

Hilton Kuwait is seeking a Guest Relations Executive to positively shape the guest experience. You will be the first point of contact for VIP guests, coordinate with hotel departments, and ensure prompt responses to guest needs.

The role requires professional communication, a client-focused mindset, and the ability to manage guest feedback while maintaining lounge and reception standards.

Qualifications

• An ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.
• Flexibility to respond to a variety of different work situations.
• Previous experience in a customer service function or in a similar role.
• A passion for delivering an exceptional level of Guest service.
• High level of IT proficiency.

Responsibilities

• Meet, greet and direct Guests who enter the lobby area.
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.
• Seek verbal feedback from customers and respond to all Guest queries promptly.
• Serve as a contact for long-stay Guests of 14+ days.
• Manage, record and resolve Guest complaints.
• Maintain a high level of customer service for Reception, Lobby and Executive Lounge.
• Identify opportunities for up-selling and promoting services.
• Coordinate with Executive Lounge Manager and reward loyal Guests within budget.
• Maintain communication with all hotel areas and staffing levels.

Skills

VIP guest handling

Customer service

Communication

Team collaboration

Upselling

Tools

PMS

Job description

Hilton Kuwait is seeking a Guest Relations Executive to positively shape the guest experience. You will be the first point of contact for VIP guests, coordinate with hotel departments, and ensure prompt responses to guest needs.

The role requires professional communication, a client-focused mindset, and the ability to manage guest feedback while maintaining lounge and reception standards.