Debt Recovery Team Lead (Collections)

MCI

Tampa (FL)

On-site

USD 50,000 - 70,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth Opportunities

Job summary

MCI is seeking a Debt Recovery Supervisor in Tampa, FL, to lead and manage a call center collections team. You will oversee daily operations, provide coaching, and ensure compliance with industry standards.

The ideal candidate will have a strong background in collections with proven leadership skills. MCI offers a competitive compensation package and fosters career growth and development.

Qualifications

Proven experience in debt collection or call center operations with 2-3 years in a supervisory role.
Strong knowledge of debt collection laws and compliance requirements.
Ability to motivate and inspire teams.

Responsibilities

Lead and support a team of collections agents.
Monitor performance metrics and set clear goals.
Conduct quality assurance reviews of collections calls.

Skills

Leadership

Coaching

Interpersonal skills

Analytical skills

Problem-solving

Education

Associate degree or equivalent

Tools

CRM systems

Call center technology

Job description

The ideal candidate will have a strong background in collections with proven leadership skills. MCI offers a competitive compensation package and fosters career growth and development.

Get your free, confidential resume review.

or drag and drop your file here.