Debt Recovery Team Lead - Coaching, Compliance & Results

Mass Markets; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Mass Markets in Tampa, FL seeks a motivated Debt Recovery Supervisor to lead collections agents in a dynamic call center. You'll drive team performance, monitor key metrics, and implement strategies that enhance recovery rates.

The ideal candidate will have a strong background in debt collection, excellent leadership skills, and the ability to foster professional and compliant customer interactions. This role demands a focus on both performance excellence and regular team coaching.

Qualifications

• Minimum 2-3 years of supervisory or leadership experience in debt collection or call center operations.
• Sound knowledge of debt collection laws and compliance requirements.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and coach a team of collections agents to achieve recovery targets.
• Monitor team performance, analyze metrics, and implement strategies for improvement.
• Conduct quality assurance reviews and ensure compliance with regulations.

Skills

Leadership

Communication

Analytical Skills

Customer Service

Education

Associate degree or equivalent

Tools

CRM systems

Job description

Mass Markets in Tampa, FL seeks a motivated Debt Recovery Supervisor to lead collections agents in a dynamic call center. You'll drive team performance, monitor key metrics, and implement strategies that enhance recovery rates.

The ideal candidate will have a strong background in debt collection, excellent leadership skills, and the ability to foster professional and compliant customer interactions. This role demands a focus on both performance excellence and regular team coaching.