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Apply as Relationship Manager Diplomatic Clients General Information

Job ID

49257

Company

UniCredit Bulbank

Competence Line

Retail Banking

Country

Bulgaria

City

Job Type

Professional

Functional area

Working time model

Full-time

Type of contract

Labor permanent

Contact

At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction. To be an example in applying the principles of diversity and equity and in creating an inclusive environment for all is key for the relationships and processes we build.

Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.

What you'll be doing

• Maintaining high level of business relations with Diplomatic institutions and their employees;
• Communication with the customers (SME and Individuals) in the entrusted portfolio remotely and on place in the embassies;
• Main point of contact in case of consultancy and service, with the support of Call center (24 / 7);
• Active support in migrating customer service to digital channels - migration of payments, utility payments, payroll, account statements in BBO;
• Active support to receive the best service in the branch where is comfortable for the customer;
• Active support to branch employees to apply correctly specific rules for diplomatic customers;
• Compliant and KYC review be done on time and remotely;
• Sale of bank products and post sales activity.

What you'll need to succeed

What you'll get in return

About UniCredit Group

UniCredit is a pan-European Commercial Bank with a unique service offering in Italy, Germany, Central and Eastern Europe. Our purpose is to empower communities to progress, delivering the best-in-class for all stakeholders, unlocking a better tomorrow for our clients and our people across Europe. We serve over 15 million customers worldwide. They are at the heart of what we do in all our markets. Digitalisation and our commitment to ESG principles are key enablers for our service. They help us deliver excellence to our stakeholders and creating a sustainable future for our clients, our communities and our people. We are an equal opportunity employer. We stand together in nurturing a workplace that welcomes diverse thinking and inclusive behaviors. Making all voices heard and leveraging "diversity of thought" regardless of gender identity, age, race, ethnicity, sexual orientation, ability, cultural background, we ensure sustainable growth and new business opportunities, a strong drive for innovation and creativity, as well as a general improvement of the work climate with positive impact on productivity, well-being and engagement of our people.

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