Wellness Concierge

Hotel Le Fontanelle S.p.A.; Siena; In loco; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Competitive salary

Accommodation for non-residents

Descrizione del lavoro

Hotel Le Fontanelle S.p.A. in Siena is seeking a Wellness Concierge to join the Spa team for the 2025 season. The ideal candidate should possess exceptional interpersonal skills and a passion for luxury hospitality.

The role involves organizing spa operations, assisting guests, and ensuring the highest quality of services. The position offers a competitive salary, opportunities for growth, and accommodation for non-resident employees.

Competenze

• Professional and courteous demeanor.
• Kind and empathetic approach to guests.
• Strong organizational and multitasking skills.

Mansioni

• Organize overall spa operations including reservations.
• Greet and assist guests before and after treatments.
• Upsell spa services and retail items to guests.
• Answer guest requests via phone and email courteously.

Conoscenze

Exceptional communication skills

Organizational skills

Customer service orientation

English fluency

Office and computer skills

Strumenti

Opera/Fidelio programs

Descrizione del lavoro

A captivating estate in the heart of Tuscany, located atop a hill in Castelnuovo Berardenga, in the province of Siena, surrounded by the peaceful Tuscan countryside.Fontanelle Estate is the Bolfo Family’s brand, which includes Hotel Le Fontanelle (5-star), the Vallepicciola winery, and the new 5-star luxury hotel, The Club House, inaugurated in May 2022. We offer a unique experience, focused on luxury and relaxation, in a place of exceptional beauty.

Location

The Wellness Sanctuary at Hotel The Club House

Employment Type

Full-time, on-site.

Position

We are seeking a Wellness Concierge to join our Spa team for the 2025 season. The ideal candidate has a strong passion for luxury hospitality, exceptional interpersonal and communication skills, and a positive, open-minded attitude. He/she is determined to provide the highest quality spa services our property has to offer.

Key Responsibilities

• Organize and handle overall spa operations such as reservations, spa tours, and inquiries with the support and supervision of the Wellness Manager.
• Greet and assist all guests before and after their treatments.
• Assist guests with appropriate retail selections and upsell items, promoting The Wellness Sanctuary's services, programs and products.
• Promptly answer the telephone and handle guest requests in person and via email in a courteous and professional manner.

Requirements

• Professional and courteous.
• Kind and empathetic approach.
• Excellent written and spoken English.
• Office and computer skills and experience with Opera\/Fidelio programs preferred.
• Strong organizational skills.
• Genuine, friendly, service-oriented attitude while maintaining the highest standards according to The Wellness Sanctuary procedures.
• Availability to work shifts, weekends and holidays.

Driver's license and car ownership.

What We Offer

• A stimulating and dynamic work environment.
• Opportunities for growth and professional development.
• Competitive salary package.
• Accommodation for non-resident employees.

Further details will be provided during the interview.