SPA Receptionist

Hotel Le Fontanelle S.p.A.; Castelnuovo Berardenga; In loco; EUR 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation provided

International luxury environment

Growth opportunities

Competitive salary

Descrizione del lavoro

Hotel Le Fontanelle S.p.A. on a Tuscan hilltop seeks a SPA Receptionist for our wellness center. You will greet guests with warmth, present spa services, and schedule treatments to ensure seamless operations for a 5-star experience.

Ideal candidates bring luxury spa exposure, polished communication in Italian and English, and familiarity with spa booking software; a willingness to work shifts, weekends and holidays is required.

Competenze

• Experience in luxury hotel SPAs or premium wellness centers.
• Excellent communication and customer service.
• Fluency in Italian and English; knowledge of a third language is a plus.
• Familiarity with hotel management systems and spa booking software.
• Willingness to work shifts, weekends and holidays.

Mansioni

• Welcome SPA guests with professionalism and elegance, presenting services.
• Manage the treatment schedule and coordinate therapists’ shifts and appointments.
• Listen to guests’ needs to recommend treatments and promote products.
• Maintain reception area to 5-star standards of order, cleanliness and atmosphere.
• Collaborate with Front Office for a fully personalized guest experience.

Conoscenze

Customer service

English

Italian

Shift work

Strumenti

Hotel management systems

Spa booking software

Descrizione del lavoro

A captivating estate in the heart of Tuscany, located atop a hill in Castelnuovo Berardenga, in the province of Siena, surrounded by the peaceful Tuscan countryside.Fontanelle Estate is the Bolfo Family’s brand, which includes Hotel Le Fontanelle (5-star), the Vallepicciola winery, and the new 5-star luxury hotel, The Club House, inaugurated in May 2022. We offer a unique experience, focused on luxury and relaxation, in a place of exceptional beauty.

Location

The Wellness Sanctuary at Hotel The Club House

Employment Type

Full-time, on‑site.

Position

We are looking for a talented and motivated SPA Receptionist with a strong passion for luxury hospitality to join the team at our wellness center. The selected candidate will be the first point of contact for our guests, ensuring a warm and refined welcome in line with the property’s standards of excellence and wellness philosophy.

Key Responsibilities

• Welcome SPA guests with professionalism and elegance, presenting the services offered by the facility.
• Manage the treatment schedule, optimizing bookings and effectively coordinating therapists’ shifts and appointments.
• Carefully listen to guests’ needs in order to recommend the most suitable treatments and promote the SPA’s retail product line.
• Ensure that the reception area and waiting lounges consistently maintain the standards of order, cleanliness, and atmosphere required by a 5-star luxury property.
• Work closely with the hotel Front Office department to ensure smooth communication and provide a fully personalized guest experience.

Requirements

• Previous experience in a similar role, preferably within 5-star hotel SPAs or luxury wellness centers.
• Excellent communication skills, empathy, elegance in demeanor, and a strong customer service attitude.
• Excellent command of both Italian and English (knowledge of a third foreign language will be considered a plus).
• Good knowledge of major hotel management systems and SPA booking software.
• Availability to work shifts, weekends and holidays.

Driver's license and car ownership.

What We Offer

• The opportunity to work in an international luxury hospitality environment.
• A stimulating and dynamic work environment.
• Opportunities for growth and professional development.
• Competitive salary package.
• Accommodation for non-resident employees.

Further details will be provided during the interview.