Welcomist Temporary - Boutique Torino

Join; Piemonte; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Meal vouchers €10 per day

Annual incentive plan

Additional benefits per company policy

Job summary

Hermès International S.A. in Piemonte seeks a Welcomist to welcome clients, build relationships, and support Sales Associates in delivering heartfelt attention within a luxury setting.

You will manage queues, coordinate appointments, and liaise with operations to ensure seamless in-store and after-sales service while upholding Hermès standards and elegant aesthetics.

Qualifications

• Bachelor’s degree preferred with linguistic or fashion/luxury focus.
• Fluency in Italian and English; a third language is a plus.
• Experience in luxury goods or hospitality is preferred.

Responsibilities

• Greet clients warmly to create a hospitable environment.
• Build relationships to understand client needs and wishes.
• Assist Sales Associates and manage queues with a dedicated app.
• Support scheduling appointments and customer visits.
• Coordinate with Operations for online and after-sales services.
• Oversee store events calendar and liaise with external suppliers.
• Maintain excellent store conditions and food & beverage provisions.

Skills

Italian language

English language

Customer service

Teamwork

Flexibility

Communication skills

Education

Bachelor’s degree (linguistic or fashion/luxury focus)

Tools

Excel

Job description

The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.

MAIN RESPONSIBILITIES

Welcome clients with a warm and hospitable greeting;

Build strong relationships with clients in order to discover their needs and wishes;

Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

Manage customer queues through a dedicated app on Hermès devices;

Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;

Support the Sales Associates Team by helping schedule their appointments and customer visits;

Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery;

Oversee and update the store calendar of events and appointments;

Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.

PROFILE

Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

Fluency in Italian and English. A third language will be considered an advantage;

Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;

Proficient with Excel / IT tools;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

WHAT WE OFFER

Contract Type: Temporary

Working Hours: Full-time

Indicative Starting Gross Annual Salary: €27,000, determined according to objective and gender-neutral criteria.

Variable Pay: Eligibility for an annual incentive plan in line with Company policies.

Benefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits. Employees may also be eligible for supplementary benefits and wellbeing programs in accordance with Company policies.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.