Welcomist Internship - Boutique Milano

Hermès; Lombardia; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Meal vouchers

Job summary

Hermès in Lombardia is seeking a Welcomist Intern to deliver outstanding customer experiences in our luxury fashion store. You will greet clients warmly, understand their needs, and support the Sales Team in managing appointments and showroom interactions.

Ideal candidates hold a bachelor’s degree with linguistic or fashion focus, speak Italian and English, are proficient with Excel, and eager to work full-time.

Qualifications

• Bachelor’s degree preferred with linguistic or fashion/luxury focus.
• Fluency in Italian and English required; third language a plus.
• Proficient with Excel and IT tools.
• Willing to work with full-time hours.

Responsibilities

• Welcome clients with a warm and hospitable greeting.
• Build relationships to discover client needs and wishes.
• Talk to clients while they wait for the Sales Associate.
• Manage queues via Hermès devices app.
• Support Sales Associates by scheduling appointments and visits.
• Coordinate with Operations for online and after-sales service delivery.

Skills

Fluent Italian

Fluent English

Excel

Teamwork

Customer service

Education

Bachelor’s degree (linguistics or fashion/luxury)

Job description

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

Main Responsabilities

The Intern will be involved in the following activities:

• Welcome clients with a warm and hospitable greeting;
• Build strong relationships with clients in order to discover their needs and wishes;
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• Manage customer queues through a dedicated app on Hermès devices;
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

Main Responsabilities

The Intern will be involved in the following activities:

• Welcome clients with a warm and hospitable greeting;
• Build strong relationships with clients in order to discover their needs and wishes;
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• Manage customer queues through a dedicated app on Hermès devices;
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

• Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Proficient with Excel / IT tools;
• Willing to work with expected full-time working hours;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

What We Offer

• Contract Type: Internship
• Working Hours: Full-time
• Contract Duration: 6 months
• Indicative Gross Monthly Salary: €1000
• Benefits: €10 meal voucher per working day

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.