Weekend CRT Lead - Elevate Customer Experience

Sunshine Mitre 10

Roma

On-site

EUR 22,000 - 29,000

Part time

14 days+

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Benefits offered by this job

Staff discounts

Health & wellbeing programs

Training & career growth

Work-life balance

Supportive team

Job summary

Sunshine Mitre 10 is seeking a CRT Weekend Supervisor to lead weekend operations in our retail store. You will model GREAT customer service, guide the CRT team and ensure a safe, efficient shopping experience.

You will bring experience in CRT/Rural retail, strong communication, and the ability to coach a team while staying calm during busy periods. Forklift licence is advantageous and a commitment to safety is essential.

Qualifications

Experience in a CRT/Rural or similar retail environment.
Strong customer service and communication skills.
Experience leading, coaching or supporting a team.
Proactive attitude with the ability to work independently.
Strong problem-solving and time management skills.
Good knowledge of Rural/CRT products and sales.
Ability to prioritise tasks and remain calm in a busy retail environment.
Basic computer and POS knowledge.
Forklift licence would be an advantage.
Commitment to workplace safety and delivering GREAT customer service.

Responsibilities

Customer Service - lead by example and deliver GREAT customer service, while supporting the team to provide helpful and knowledgeable solutions to customers.
Team Leadership - provide guidance, coaching and support to CRT team members and help create a positive and productive team environment.
Weekend Operations - oversee the day-to-day CRT operations during weekend trading, ensuring tasks are completed and priorities are managed effectively.
Safety & Compliance - uphold WH&S processes and help ensure the safety of team members, customers and contractors across the site.
Store Standards - maintain high standards of presentation, merchandising, stock management and general store maintenance.
Customer Enquiries - confidently handle routine and more complex customer enquiries and complaints, supporting team members where required.
Sales & Product Knowledge - identify opportunities to increase sales and provide customers with knowledgeable advice across the CRT product range.
Communication - work closely with the Retail Weekend Supervisor and Store Management to ensure the store operates smoothly and efficiently.
Opening & Closing - assist with opening and/or closing the store as required, in line with company and store procedures.