VP, Customer Success & Delivery Excellence

Wolters Kluwer; Napoli; Sur place; EUR 140 000 - 210 000; Plein temps

Résumé du poste

Wolters Kluwer in Napoli seeks a Vice President, Customer Success to lead onboarding, implementation, training and adoption across the PHT portfolio, overseeing ~90 customer-facing professionals and partnering with Product, Sales, Marketing, Technology, Finance and Content leadership.

This executive will unify customer delivery, drive retention and revenue realization, and scale operations while shaping delivery strategy and ensuring value realization for healthcare technology customers.

Qualifications

• Experience leading organizations of 50+ employees with accountability for customer outcomes and business results.

Responsabilités

• Lead customer onboarding, implementation, training, adoption, and service delivery across the PHT portfolio.
• Oversee 90 customer-facing professionals through multiple layers of leadership.
• Partner with Product, Sales, Marketing, Technology, Finance, and Content leadership to drive retention and growth.
• Own operational performance metrics to support customer retention, adoption, and delivery excellence.

Connaissances

Executive leadership

Cross-functional leadership

Change management

Strategic thinking

Operational excellence

Formation

Bachelor's degree in Business/Healthcare/Information Systems

MBA/MHA or related advanced degree

Description du poste

Wolters Kluwer in Napoli seeks a Vice President, Customer Success to lead onboarding, implementation, training and adoption across the PHT portfolio, overseeing ~90 customer-facing professionals and partnering with Product, Sales, Marketing, Technology, Finance and Content leadership.

This executive will unify customer delivery, drive retention and revenue realization, and scale operations while shaping delivery strategy and ensuring value realization for healthcare technology customers.