VIP Guest Experience Manager

Minor International; Amalfi; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Global travel discounts

Friends & Family program

Exclusive discounts

Training & development

International career opportunities

13th/14th month salary

Free parking

Free meals

Uniforms & laundry

Job summary

Anantara Convento di Amalfi Grand Hotel in Amalfi, Italy, seeks a Guest Relation Manager to ensure an exceptional guest experience at our 5-star property.

Reporting to the Front Office Manager, you will lead the guest relations team, anticipate guest needs, manage VIP requests, and coordinate with front desk, housekeeping, and F&B to deliver personalized service across all touchpoints.

Qualifications

• 2–3 years of previous experience in luxury hotels or 5-star resorts.
• Excellent communication skills in English and Italian; other languages a plus.
• Strong customer orientation with ability to anticipate needs and resolve issues discreetly.
• Proven leadership skills with experience in team management and training.
• Ability to work under pressure while maintaining professionalism.
• Knowledge of hospitality best practices and familiarity with hotel management software.
• Flexible working hours, including weekends and holidays.

Responsibilities

• Welcome guests upon arrival.
• Be available to assist guests throughout their stay, answering questions and providing information about hotel services and local attractions.
• Manage special requests, including room upgrades, restaurant reservations, and concierge services.
• Coordinate with front desk, housekeeping, F&B, spa, and other departments to fulfill guest requests.
• Monitor and respond to guest feedback, maintaining records of preferences.
• Build relationships with VIP guests, repeat customers, and long-stay guests for highly personalized service.
• Supervise the guest relations team, providing training and performance monitoring.
• Participate in daily management meetings to discuss improvements in hospitality services.

Skills

English & Italian

Leadership

Guest relations

Problem solving

Communication

Team management

Tools

Hotel Management Software

Job description

Anantara Convento di Amalfi Grand Hotel in Amalfi, Italy, seeks a Guest Relation Manager to ensure an exceptional guest experience at our 5-star property.

Reporting to the Front Office Manager, you will lead the guest relations team, anticipate guest needs, manage VIP requests, and coordinate with front desk, housekeeping, and F&B to deliver personalized service across all touchpoints.