Stage Front Office - Palazzo Cordusio Gran Melià

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 6700 - 7800; Part-time

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Descrizione del lavoro

Meliá Hotels International offers a Front Office Internship in Milan. You will support daily front desk operations, welcome guests, process check-ins/outs, and update guest profiles while learning from a luxury hospitality team.

Eligible students pursuing or recently completing studies in Tourism or Hospitality, fluent in English (a third language is a plus), with strong communication skills will thrive. The role includes an expense allowance of at least €600.

Competenze

• Education in Tourism, Hospitality, or related field.
• Fluent in English; third language is a plus.
• Previous internship or customer service experience is a plus, but not required.

Mansioni

• Welcome guests and personalize their experience at the Front Office.
• Assist with check-in/check-out and guest profile updates; handle administrative duties.
• Learn to handle guest requests, inquiries, and complaints with professionalism and empathy; support upselling initiatives.
• Participate in team meetings and contribute to improving guest service.

Conoscenze

Strong communication

Organizational skills

Service‑oriented mindset

Formazione

Tourism/Hospitality studies (pursuing or completed)

Descrizione del lavoro

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Area: Front Desk

Location: Milano, IT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

MISSION

As a Front Office Intern, you will support the daily operations of the front desk while gaining hands‑on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences.

RESPONSIBILITIES

• Support the Front Office team in welcoming guests and personalizing their experience.
• Assist with daily tasks such as check-in/check-out procedures, guest profile updates, and administrative duties.

Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.

Help ensure proper service for VIP arrivals and support upselling initiatives.

Participate in team meetings and contribute to improving guest service.

CUSTOMER EXPERIENCE

Learn and apply brand standards and service protocols.

Contribute to creating personalized experiences by anticipating guest needs.

Support the team in handling guest incidents and escape when necessary.

Promote the hotel's Sensory Architecture, services, events, and experiences.

REQUIREMENTS

Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.

Languages: Fluent in English; knowledge of a third language is a plus.

Experience: Previous internship or customer service experience is a plus, but not required.

Skills: Strong communication and organizational skills, a service-oriented mindset, and interest in hotel operations and guest relations.

The role is classified as an INTERNSHIP with an expense allowance of at least €600. Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIPPeople.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application " page.

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