Field Quality Support Intern — Connect Customers & Engineering

STMicroelectronics Italia; Sicilia; On-site; EUR 38,000 - 56,000; Full time

Job summary

STMicroelectronics Italia is seeking a Field Quality Support professional to act as the link between customers, sales, engineering, quality, and manufacturing when quality issues arise in the field. You will identify, analyze, and drive the resolution of customer-reported problems related to product performance, reliability, or nonconformity.

The role emphasizes cross-functional investigations, containment tracking, and timely communication of progress to stakeholders, with a focus on protecting

Qualifications

• Bachelor's or master's degree ongoing or just finished in fields such as Management Engineering, Economics or similar.
• Good written and spoken English is essential for effective communication with stakeholders.
• Soft skills include communication, teamwork, problem-solving, active listening, and adaptability.

Responsibilities

• Receive and review customer quality complaints and field failure reports.
• Coordinate cross-functional investigations to determine root causes.
• Track containment, corrective, and preventive actions until closure.
• Communicate progress and findings to internal teams and customers when needed.
• Monitor recurring issues and support continuous improvement initiatives.
• Ensure lessons learned are captured and fed back into product and process quality systems.

Skills

Communication

Teamwork

Problem-solving

Active listening

Adaptability

English proficiency

Education

Bachelor's or Master's degree ongoing or completed

Job description

STMicroelectronics Italia is seeking a Field Quality Support professional to act as the link between customers, sales, engineering, quality, and manufacturing when quality issues arise in the field. You will identify, analyze, and drive the resolution of customer-reported problems related to product performance, reliability, or nonconformity.

The role emphasizes cross-functional investigations, containment tracking, and timely communication of progress to stakeholders, with a focus on protecting