Upscale Reservations Specialist – Sell Luxury Stays

SAN SONNEA; Luson; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

All-inclusive onboarding

Staff restaurant with meals

Accommodation in staff houses

Free parking

Training and promotion opportunities

Discounts on spa and partner hotels

Free ski pass for the piste

Fitness studio access

Job summary

SAN SONNEA is seeking a service-oriented Reservations Agent to assist guests with personalized advice and actively sell rooms, suites, and experiences in an upscale setting. You will handle reservations across channels, optimize occupancy, and maintain data accuracy to high standards.

fluently communicate in German, Italian, and English, and demonstrate a professional, organized approach with strong MS Office and hotel management system skills.

Qualifications

• Completed vocational training in the hospitality industry.
• Experience in reservations, sales, or front office is a plus.
• Strong willingness to upsell and provide personalized guest advice.

Responsibilities

• Providing personalized advice to guests and actively selling rooms and experiences.
• Receiving and processing reservations through all channels.
• Reviewing bookings and managing changes to ensure optimal occupancy.
• Monitoring availability and maintaining reservation data to quality standards.
• Upselling and cross-selling additional services.

Skills

German language

Italian language

English language

Sales skills

Customer service

Education

Vocational training in hospitality

Tools

Excel

ASA Hotel or comparable PMS

Job description

SAN SONNEA is seeking a service-oriented Reservations Agent to assist guests with personalized advice and actively sell rooms, suites, and experiences in an upscale setting. You will handle reservations across channels, optimize occupancy, and maintain data accuracy to high standards.

fluently communicate in German, Italian, and English, and demonstrate a professional, organized approach with strong MS Office and hotel management system skills.