Travel Customer Representative

Kim Luxe Travel; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote position

Flexible schedule

Step-by-step training and guidance

Travel perks and industry rates

Collaborative team environment

Descrizione del lavoro

Kim Luxe Travel is seeking a Travel Customer Representative to support clients throughout their journey, from inquiry to return home. You will coordinate travel details, answer questions, and ensure travelers feel cared for at every step.

The ideal candidate is friendly, organized, and comfortable using online tools and communication platforms, with a passion for delivering exceptional customer experiences in the travel industry.

Competenze

• Friendly, patient communicator with a customer-first mindset.
• Experience in customer service is preferred.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Mansioni

• Assist clients via email, phone, and messaging with general travel questions and guidance.
• Help confirm reservations, review itineraries, and support changes.
• Provide clear information about destinations, documentation, and travel policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Conoscenze

Customer service

Communication

Organized

Tech-savvy

Travel interest

Strumenti

Email

Messaging apps

CRM software

Descrizione del lavoro

Milan, Metropolitan City of Milan, Italy

About the job Travel Customer Representative

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Ideal Candidate

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Perks

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture