Customer Service Specialist...

Vit Incoming; Rimini; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Vit Incoming cerca un Customer Service Specialist per supportare viaggiatori europei. Ruolo chiave di collegamento tra clienti e operations, gestione richieste e coordinamento con fornitori locali per itinerari di alto livello.

Si richiede eccellenti doti comunicative in inglese e capacità di risoluzione problemi, con predisposizione a lavorare su orari rotanti e turni full‑time. Indispensabile passione per viaggi premium e servizio impeccabile.

Competenze

• Esperienza nel settore viaggio/ospitalità.
• Comunicazione scritta e orale in inglese eccellente.
• Capacità di priorità e gestione di situazioni improvvise.

Mansioni

• Essere punto di contatto principale per i viaggiatori in Europa via telefono, email e chat.
• Rispondere a richieste, risolvere problemi e gestire richieste speciali durante i viaggi.
• Coordinare con fornitori locali (hotel, trasporti, attività) per itinerari perfetti.
• Gestire ritardi voli, mal tempo o emergenze con calma ed efficacia.
• Documentare interazioni e mantenere registri dettagliati di problemi e soluzioni.
• Fornire aggiornamenti in tempo reale su itinerari e condizioni locali.
• Collaborare con operations per migliorare servizio e esperienza clienti.
• Raccogliere feedback dei clienti per individuare aree di miglioramento.

Conoscenze

Esperienza in Customer Service

Inglese fluente

Buone capacità organizzative

Gestione crisi

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Customer Service Specialist (Europe Travel Support) based in Parma

About Us VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.

Position Overview

We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem‑solving abilities, and a passion for creating memorable travel experiences.

Work Schedule

• Rotating 2-week schedule:
• Wednesday to Sunday for 2 weeks
• Monday to Friday for 2 weeks
• 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM

Key Responsibilities

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Qualifications

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

What We Offer

• Permanent employment contract (contratto di lavoro dipendente)
• Opportunity to work with prestigious clients and premium travel experiences
• Professional growth within an established and respected travel company
• Collaborative team environment with industry experts

Notes

• Position is based at our headquarters
• No remote or hybrid working options available
• This is a full-time position.