Trade Sales & Customer Relationship Associate

Artemest; Milano; Presencial; EUR 36.000 - 54.000; Tempo integral

Resumo da vaga

Artemest is seeking a motivated Trade Sales & Customer Relationship Associate to join the Trade Team in Milan. You will be the first point of contact for architecture firms, interior designers, hospitality developers, and other trade clients during the pre-sales phase, guiding requests to confirmed orders and showcasing Italian craftsmanship in projects.

You will manage inquiries, tailor solutions with artisans, prepare quotations, and support BoQ development while collaborating across Sales,

Qualificações

• Experience in pre-sales or trade sales is a plus.
• Strong communication and negotiation skills are essential.
• Ability to coordinate with artisans and suppliers to deliver tailored solutions.

Responsabilidades

• Manage inquiries, relationships and negotiations with international trade clients during the pre-sales phase via email and phone, with the goal of converting leads and driving conversion rate and order value.
• Understand clients’ needs and project requirements to provide tailored solutions and ensure client satisfaction.
• Verify feasibility of client requests with artisans, prepare quotations and support BoQs development.
• Interact and negotiate with artisans and suppliers on quotations and product customizations to find the best solution for client and company.
• Contribute to review and management of B2B project opportunities to increase sales conversion.
• Support the Milan Sales team in assessing margins and commercial implications of projects.
• Contribute to monitoring and managing the entire order lifecycle for key Trade accounts.
• Apply sales strategies in client communications to maximize sales.
• Collaborate with Sales, Logistics, Catalogue Management, Marketplace, Technology, Administration & Finance, Operations to ensure excellent client experience.
• Build client loyalty and contribute to retention initiatives.
• Continuously monitor and evaluate internal processes, proposing optimization and business development initiatives.

Conhecimentos

Client relationships

Negotiation

Pre-sales

Communication

Project coordination

Ferramentas

CRM software

MS Office

Descrição da vaga

To enhance its Trade Team, Artemest is looking for a motivated, organized and self-starter Trade Sales & Customer Relationship Associate.

The Trade Team is dedicated to design professionals: architecture firms, interior designers, hospitality and real estate developers, contractors and purchasing agents. In this role you will be the first point of contact for these clients during the pre-sales phase, guiding them from their first request to a confirmed order and helping them bring Italian craftsmanship into their projects.

What will be your key responsibilities?

• Manage inquiries, relationships and negotiations with international trade clients, such as architecture firms, interior designers and developers, during the pre-sales phase via email and phone, with the goal of effectively converting incoming leads and driving strong performance in conversion rate and average order value.
• Understand clients’ needs and project requirements in order to provide tailored solutions and ensure high levels of client satisfaction
• Verify the feasibility of client requests with artisans, prepare quotations and support the team in developing BoQs (Bills of Quantities)
• Interact and negotiate with artisans and suppliers on quotations and product customizations, finding the best solution for both the client and the company
• Contribute to the review and management of B2B project opportunities, increasing sales conversion
• Support the Milan Sales team in assessing margins and commercial implications of projects
• Contribute to monitoring and managing the entire order lifecycle for key Trade accounts
• Apply sales strategies in client communications in order to maximize sales
• Work closely with internal teams (Sales, Logistics, Catalogue Management, Marketplace, Technology, Administration & Finance, Operations) to ensure an excellent level of client experience
• Build client loyalty and contribute to retention initiatives
• Continuously monitor and evaluate internal processes, proposing optimization and business development initiatives