Order Management & Customer Relationship Intern

Artemest; Milano; Presencial; EUR 5.700 - 7.700; Tempo integral

Benefícios oferecidos por esta vaga

Ticket restaurant

Resumo da vaga

Artemest is seeking an Order Management & Customer Relationship Intern to support its English-speaking customers and artisans. You will help manage the full order lifecycle, negotiate solutions with Italian artisans, and collaborate with internal teams to ensure a high-quality customer experience.

This 6-month, full-time internship runs from 9am to 6pm, in Milano. Ideal candidates are motivated, organized, and proactive, with strong English proficiency and a customer-centric mindset.

Qualificações

• Professional proficiency in English is required.
• Motivated, organized and self-starter mindset.

Responsabilidades

• Provide excellent customer support (in English) through emails and calls.
• Understand customers’ requests and use problem solving skills to meet their expectations.
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients.
• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions.
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance).
• Collaborate daily with Logistics, Marketplace, Finance and Technology teams to ensure a high-quality customer experience.
• Suggest retention initiatives and contribute to improve customer loyalty.
• Continuously evaluate internal customer care processes and propose business development initiatives.

Conhecimentos

Order management

Customer support

English proficiency

Descrição da vaga

To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management, advising both customers and suppliers.

What will be your key responsibilities?

• Provide excellent customer support (in English) through emails and calls
• Understand customers’ requests and use problem solving skills to meet their expectations
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
• Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
• Suggest retention initiatives and contribute to improve customer loyalty
• Continuously evaluate internal customer care processes and propose business development initiatives

Offer information:

• Duration: 6 months
• Working hour: full-time (from Monday to Friday, from 9am to 6pm)
• Monthly compensation: 600€
• Ticket restaurant provided according to the company policy