Trade Sales & Customer Relationship Associate

Artemest; Lombardia; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Stipendio 22–27k €/anno (RAL)

Team giovane

Mentalità imprenditoriale

Ambiente orientato alla tecnologia

Job summary

Artemest cerca un Trade Sales & Customer Relationship Associate per potenziare il Trade Team. Sarai il primo punto di contatto per clienti trade internazionali durante la pre-vendita, guidandoli dalla prima richiesta all’ordine confermato per portare l'artigianato italiano nei progetti.

Il ruolo richiede 2–3 anni in vendita o relazioni con clienti B2B nel design/lusso, italiano fluente e inglese professionale.

Qualifications

• Laurea in Architettura, Interior Design, Design, Lingue, Economia o equivalente.
• 2–3 anni di esperienza in vendite, pre-sales o ruoli di relazione con clienti B2B nel design, arredamento o lusso.
• Fluente in italiano e buona conoscenza dell’inglese.
• Passione per vendite e design; conoscenza di materiali, finiture e mobili.
• Capacità di leggere disegni tecnici; CAD è un plus.
• Esperienza con CRM e approccio analitico dei dati.
• Eccellenti capacità comunicative e orientamento ai risultati.

Responsibilities

• Gestire richieste, relazioni e negoziazioni con clienti internazionali nel pre-vendita via email e telefono, convertendo lead e migliorando la conversione e l’ordine medio.
• Comprendere esigenze e requisiti di progetto per offrire soluzioni su misura e alta soddisfazione del cliente.
• Verificare la fattibilità delle richieste con artigiani, preparare preventivi e supportare BoQ.
• Collaborare con artigiani e fornitori su preventivi e personalizzazioni, trovando la soluzione migliore per cliente e azienda.
• Contribuire a revisionare opportunità di progetto B2B e aumentare la conversione di vendita.
• Supportare il team di Milano nell’analisi di margini e implicazioni commerciali dei progetti.
• Gestire e monitorare l’intero ciclo d’ordine per account chiave Trade.
• Applicare strategie di vendita nelle comunicazioni al cliente per massimizzare le vendite.
• Lavorare a stretto contatto con Sales, Logistics, Catalogue Management, Marketplace, Technology, Administration & Finance, Operations per offrire eccellente esperienza al cliente.
• Costruire fedeltà del cliente e contribuire ad iniziative di retention.
• Monitorare e proporre ottimizzazioni di processi interni e sviluppo di business.

Skills

Italiano fluente

Inglese professionale

Education

Laurea in Architettura/Interior Design/Economia

Tools

CAD tools

CRM

Job description

Artemest celebra l’eccellenza dell’artigianato e del design contemporaneo italiani, riunendo oltre 1.000 tra i migliori maestri artigiani e marchi del Paese.

Fondata nel 2015 dal CEO Marco Credendino e dalla Direttrice Creativa Ippolita Rostagno, l’azienda nasce con la missione di condividere con il mondo la bellezza, la qualità e l’unicità del made in Italy.

Con sedi a Milano, Londra, Dubai, Miami e New York, Artemest collabora con clienti privati, interior designer e progetti di sviluppo su larga scala a livello internazionale, portando il savoir-faire italiano in contesti contemporanei e globali.

Posizione:

To enhance its Trade Team, Artemest is looking for a motivated, organized and self-starter Trade Sales & Customer Relationship Associate.

The Trade Team is dedicated to design professionals: architecture firms, interior designers, hospitality and real estate developers, contractors and purchasing agents. In this role you will be the first point of contact for these clients during the pre-sales phase, guiding them from their first request to a confirmed order and helping them bring Italian craftsmanship into their projects.

What will be your key responsibilities?

• Manage inquiries, relationships and negotiations with international trade clients, such as architecture firms, interior designers and developers, during the pre-sales phase via email and phone, with the goal of effectively converting incoming leads and driving strong performance in conversion rate and average order value.
• Understand clients’ needs and project requirements in order to provide tailored solutions and ensure high levels of client satisfaction
• Verify the feasibility of client requests with artisans, prepare quotations and support the team in developing BoQs (Bills of Quantities)
• Interact and negotiate with artisans and suppliers on quotations and product customizations, finding the best solution for both the client and the company
• Contribute to the review and management of B2B project opportunities, increasing sales conversion
• Support the Milan Sales team in assessing margins and commercial implications of projects
• Contribute to monitoring and managing the entire order lifecycle for key Trade accounts
• Apply sales strategies in client communications in order to maximize sales
• Work closely with internal teams (Sales, Logistics, Catalogue Management, Marketplace, Technology, Administration & Finance, Operations) to ensure an excellent level of client experience
• Build client loyalty and contribute to retention initiatives
• Continuously monitor and evaluate internal processes, proposing optimization and business development initiatives

Requisiti:

• Degree in Architecture, Interior Design, Design, Languages, Humanities or Economics
• 2 to 3 years of experience in sales, pre-sales or client relationship roles, ideally with B2B or trade clients in the design, furniture or luxury sector
• Fluent Italian
• Professional proficiency in English
• Passion for Sales & Design, with a good understanding of materials, finishes and furniture
• Ability to read technical drawings and familiarity with CAD tools are considered a plus
• Experience with CRM tools and an analytical, data driven approach
• Exceptional problem solving and organizational skills, with a strong orientation to results
• Able to manage relationships and negotiations with professional clients, with excellent communication skills
• Attention to detail, flexibility and entrepreneurial attitude

Altre informazioni:

Our Perks

• Compensation: 22-27K annual gross salary (RAL)
• Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
• Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills
• Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury

We are committed to fostering an inclusive workplace for everyone. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.