Temporary Luxury Client Advisor - Florence

JIL SANDER; Toscana; On-site; EUR 25,000 - 28,000; Full time

Benefits offered by this job

Meal vouchers

Job summary

Jil Sander in Florence is seeking a Temporary Client Advisor to deliver an exceptional luxury client experience and build lasting relationships. You will represent the brand's values, provide tailored styling advice, and drive sales while maintaining top-tier service standards.

Ideal candidates will have 2–3 years in luxury fashion retail, strong CRM skills, and a proactive, client-centric approach. Weekend availability and a passion for fashion are required.

Qualifications

• Minimum 2–3 Years' Experience In Luxury Fashion Retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• BOH operational knowledge is considered an advantage.
• Availability to work weekends and public holidays.

Responsibilities

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
• Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
• Consistently achieve and exceed individual and boutique sales targets through proactive client development and business generation.
• Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
• Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
• Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
• Demonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors.
• Collaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment.
• Ensure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander.

Skills

Luxury retail

Clienteling

CRM management

Sales excellence

Relationship building

Omnichannel mindset

Team collaboration

Organizational skills

Tools

CRM software

Job description

Jil Sander in Florence is seeking a Temporary Client Advisor to deliver an exceptional luxury client experience and build lasting relationships. You will represent the brand's values, provide tailored styling advice, and drive sales while maintaining top-tier service standards.

Ideal candidates will have 2–3 years in luxury fashion retail, strong CRM skills, and a proactive, client-centric approach. Weekend availability and a passion for fashion are required.