Luxury Client Advisor & Brand Ambassador

Jil Sander; Lombardia; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Meal vouchers (Textile Industry CCNL)

Company welfare benefits

Job summary

Jil Sander is seeking a luxury retail professional to join our boutique team in Lombardia. You will welcome clients with professionalism, deliver tailored styling advice, and build lasting relationships through exceptional service.

Ideal candidates have 3–5 years in luxury fashion retail, strong clienteling and CRM skills, and a proactive, results-driven mindset. Weekend availability and a passion for fashion are essential.

Qualifications

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• Availability to work weekends and public holidays.

Responsibilities

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
• Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
• Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.

Skills

Luxury fashion retail

Clienteling

CRM management

Digital & omnichannel mindset

Weekend availability

Tools

CRM software

Job description

Jil Sander is seeking a luxury retail professional to join our boutique team in Lombardia. You will welcome clients with professionalism, deliver tailored styling advice, and build lasting relationships through exceptional service.

Ideal candidates have 3–5 years in luxury fashion retail, strong clienteling and CRM skills, and a proactive, results-driven mindset. Weekend availability and a passion for fashion are essential.