Telecom Support Engineer: 3G/4G/5G, On-Site & Remote

Mavenir; Pistoia; In loco; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Mavenir is seeking a Telecom Support Engineer in Pistoia, Italy to provide on-site installation, troubleshooting and repair of complex equipment. You will work with Linux systems, virtualization, and mobile core products, coordinating with customers and internal teams to ensure service quality.

The role requires willingness to travel, strong problem-solving skills, and experience with IP networks, databases, and Kubernetes/Docker.

Competenze

• Willingness to learn new things.
• Willingness to travel abroad to customers.
• Analytical thinking.
• Good experience working with Linux and network administration.
• Experience installing, upgrading and configuring computer hardware and software.
• Good virtualization experience.
• Knowledge of mobile networks.
• Good understanding of software engineering principles.
• Experience working with IP networks.
• Experience working with DBs.
• Knowledge of Kubernetes and Docker.
• Experience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM)

Mansioni

• Deploy products to customer systems (either onsite or remotely)
• Perform cross-product support including complex system recovery
• Analyze log files to assist in problem identification and resolution
• Diagnose and isolate complex cross product inter working issues and third party issues
• Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
• Propose, review, approve and implement changes on systems in deployment or support phase
• Recommend product/process improvements to product development team and product management
• Participates in 24x7 on-call coverage during out-of-office hours

Conoscenze

Linux

Network admin

IP networks

DBs

Virtualization

Mobile networks

Analytical thinking

Willing to travel

On-call mindset

Strumenti

Kubernetes

Docker

Descrizione del lavoro

Mavenir is seeking a Telecom Support Engineer in Pistoia, Italy to provide on-site installation, troubleshooting and repair of complex equipment. You will work with Linux systems, virtualization, and mobile core products, coordinating with customers and internal teams to ensure service quality.

The role requires willingness to travel, strong problem-solving skills, and experience with IP networks, databases, and Kubernetes/Docker.