Cloud-Network Telecom Support Engineer | Onsite/Remote

Mavenir; Modena; In loco; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Mavenir in Modena, Italy is seeking a Telecom Support Engineer to install, diagnose, troubleshoot and repair complex equipment and systems on customer sites, with on-site or remote deployments.

You will monitor operations, analyze logs, and coordinate with sales, engineering, and customer service to resolve issues, including 24x7 on-call coverage.

The role requires Linux, virtualization, IP networks and knowledge of Kubernetes and Docker, with willingness to travel abroad.

Competenze

• Willingness to learn new things.
• Willingness to travel abroad to customers.
• Analytical thinking.
• Good experience working with Linux and network administration.
• Experience installing, upgrading and configuring computer hardware and software.
• Good virtualization experience.
• Knowledge of mobile networks.
• Good understanding of software engineering principles.
• Experience working with IP networks.
• Experience working with DBs.
• Knowledge of Kubernetes Docker.
• Experience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM)

Mansioni

• Deploy products to customer systems (either onsite or remotely).
• Perform cross-product support including complex system recovery.
• Analyze log files to assist in problem identification and resolution.
• Diagnose and isolate complex cross product inter working issues and third party issues.
• Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met.
• Propose, review, approve and implement changes on systems in deployment or support phase.
• Recommend product/process improvements to product development team and product management.
• Participates in 24x7 on-call coverage during out-of-office hours.

Conoscenze

Linux

Network administration

Virtualization

IP networks

Kubernetes

Docker

Databases

Mobile networks

Software engineering basics

Strumenti

Kubernetes

Docker

Descrizione del lavoro

Mavenir in Modena, Italy is seeking a Telecom Support Engineer to install, diagnose, troubleshoot and repair complex equipment and systems on customer sites, with on-site or remote deployments.

You will monitor operations, analyze logs, and coordinate with sales, engineering, and customer service to resolve issues, including 24x7 on-call coverage.

The role requires Linux, virtualization, IP networks and knowledge of Kubernetes and Docker, with willingness to travel abroad.