Cloud-Native Telecom Support Engineer

Mavenir; Monza; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Mavenir in Italy is seeking a field-based engineer to provide on-site installation, diagnostics, and repair of complex equipment and systems, with hands-on operation and maintenance training for customers.

You will troubleshoot cross-product issues, analyze logs, and coordinate with sales, engineering, and customer support to resolve requests, with 24x7 on-call participation and willingness to travel internationally to customer sites.

Competenze

• Experience with Linux and network administration.
• Familiarity with IP networks and mobile core concepts.
• Willingness to travel to abroad to customers.
• Experience installing, upgrading, and configuring hardware/software.
• Knowledge of Kubernetes and Docker.

Mansioni

• Deploy products to customer systems (onsite or remotely).
• Analyze logs to identify issues and resolve them.
• Troubleshoot complex cross-product interworking issues.
• Own and manage customer support requests per SLAs.
• Participate in 24x7 on-call coverage.

Conoscenze

Linux

Network administration

IP networks

Analytical thinking

Willingness to travel

Virtualization

Mobile networks

Software engineering principles

On-site installation

Strumenti

Kubernetes

Docker

DBs

Descrizione del lavoro

Mavenir in Italy is seeking a field-based engineer to provide on-site installation, diagnostics, and repair of complex equipment and systems, with hands-on operation and maintenance training for customers.

You will troubleshoot cross-product issues, analyze logs, and coordinate with sales, engineering, and customer support to resolve requests, with 24x7 on-call participation and willingness to travel internationally to customer sites.